I love being a part of the wag…
I love being a part of the wag team....and i truly do love dogs
By Lisa S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag.com is listed under Pet Stores.
Wag.com (wag.com) has 19 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
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I love being a part of the wag team....and i truly do love dogs
By Lisa S.
Definitely one of the best customer service team of any online store I've dealt with I was immediately able to speak to a representative when I called (no hold, no pressing numbers for this & that) I told him about the issue I had with my order He put me on hold for a few minutes & Told me they would replace it free of charge No hassle of shipping it back to them or nothing. Easy. My package is coming tomorrow.
By Jaime L.
I wouldn't have known about the recent dogfood recall if they hadn't notified me, and they cheerfully offered me store credit for the food I had to throw away. It's a luxury to deal with a company that wants your business and cares about your pets.
By lee T.
I love when a company gives you fantastic email contact to let you know they received your order, it's being processed, it has shipped... Wag.com also offers free shipping over $49, what's not to love? My only regret is I don't have more money to spend with them!
By Judi
My order was less expensive than other websites/stores and it arrived when they said it would (2 days).
By Margaret