Marriott InternationalReviews of w-hotels.marriott.com

Vær opmærksom på at hvis du køber adgang til excutive lounge via booking.com hvor det samtidig fremgår at det er incl morgenmad, så viser det sig at det kun er snack morgenmad i lounge området og ikke i restauranten. Ønskes dette opkræves du yderligere 60 euro. Please note that if you buy access to the excutive lounge via booking.com where it also appears that it is incl breakfast, then it turns out that it is only snack breakfast in the lounge area and not in the restaurant. If you want this, you will be charged an additional 60 euros V.H Martin Nielsen

Really bad experience. My friend and I are staying at the Marriott Amsterdam here since yesterday and it's been one issue after another. There were leftovers from the previous guests in the room and when we asked for a tea and coffee set (there were none available on the room due to Covid policy), the box was dirty and the sugar already opened and used, which is not only unhygienic but doesn't really match with their Covid policy. We left the room this morning and came back at 6pm to see that it hadn't been done. I've just reported this to the shift manager who apologised and said that they don't have enough staff. Fair enough but then maybe they shouldn't be offering more rooms that they can afford to staff? This was supposed to be a treat trip and my friend and I paid quite a lot of money for the stay so it's really disappointing to see this great deal of poor service and unhygienic issues in a Marriott. Ah, and the bathtub screen doesn't close properly so all the water from the shower goes out. And it's impossible to get hold of the reception through the phone. The staff are lovely, that should be said, but we definitely won't be coming back or recommend anyone to get close to a Marriott.

Marriott Bonvoy Membership Rewards program lacks professionalism and good customer service. No one should wait over an hour to receive customer service over the phone. The issue was escalated to a Supervisor, but she was more rude than the associate. I feel sorry for all Marriott clients.

Had a great expensive staying at their hotel in the States. Everything was perfect, the staff was very helpful and the location is central and close to the subway. I would love to visit again.

I have stayed in many hotels throughout the world, I can honestly say Marriott are the worst hoteliers I have ever had the misfortune to stay with, you’d be better off with a tent and a flask

I'm staying at a Marriot now and I called down yesterday morning for towels and to get my sheets changed. It's been 32 hours and none have been brought to my room. I keep calling and requesting but nobody is bringing any up because they "Don't have any" HOW DOES A HOTEL RUN OUT OF SHEETS AND TOWELS!?

We went to the Curaçao Marriott. The service was so poor and definitely not what i had previously experienced at another Marriott hotel. Unfortunately my wife and I noticed that the service was especially bad. For example, during breakfast service we would have to wait 20-30 minutes to be served tea or coffee. This was after already having to get up and order at the bar. It appears staff simply said “yes” and then just forgot about the drinks. Very poor service. Another example is when we were sitting on the beach, we went to the Salty Iguana to order fries. This was charged to our room, but almost 45 minutes later my wife had to walk back to Salty Iguana and was told the kitchen forgot about it. There were only two other tables having lunch. Extremely bad service that afternoon. A third example was when we ordered drinks with room service. After about 30 minutes we had to call back and ask where the drinks were. We were told they were “on the way”. We still had to wait quite a while after that. A fourth example is during dinner service when we did not receive the correct bill. We had to call the waiter back to correct it. Please keep in mind that the waiter had forgot to add things, and since we are honest, we made sure we were charged correctly for everything. A fifth example was breakfast our last day. Several waiters passed us by and did not ask what we would like to drink. My wife finally just served us tea herself, grabbing a container of hot water from the bar as it appears no one bothered to help. The day prior during breakfast, one of the waiters who wanted to give us the bill knocked over a full coffee on to the table, and said she would come back and clean it up. She never did, nor did she bring a new coffee. That particular day was extremely bad. Forgot to mention in the second example regarding the fries at the Salty Iguana, my wife informed me that when she went to check on the fries after 45 minutes, there was quite a lot of staff behind the bar doing nothing or shadow boxing each other. Very unprofessional. Lastly, unbeknownst to us the island suffers from power outages. During our 6 night stay, 2 of the nights we had no power which meant no room service, no safe entry to the room, no hot water, no tv, no internet etc. For this no apology was given and nothing additional such as a drink was offered for the inconvenience. At checkout when asked if we enjoyed our stay we mentioned a few of the above and got a $50 dollar deduction off our bill - a good gesture but not good enough to warrant a return to the Marriott.

Love the Four Points Sheraton, Westin, Always a great Fairfield Inn, in fact two excellent Fairfields. 1. Yuma Arizona it was lovely and clean. 2. Orange Park Florida. Can't go wrong with Marriot and if by chance you do? Just call customer care. They'll make it right. Had a bad experience at Jekyll Island Marriot there as it was under construction and called, they made it right.