VyStar Credit UnionReviews of vystarcu.org

Vystar credit union Wabash ave. Jax. My name is Susan. I banked here ever since it was the only branch in Jacksonville over 25 YEARS. Since the renovtion, remodeling and service changes, it has become Sterile and Unwelcoming. I have slowly been moving my monies and business to another credit union. I could not put a correct date in this review as my review covers since renovation...........

ONLINE SITE IS TERRIBLE!!!!!!!!!!!!!!!!!!!!

Rayshon went above to help me. He was very patient and understanding even with my standing up at the counter by offering me a seat as I wait. Got all of my issues corrected and made a deposit. Patience is KEY.

Yes My name is Neal, and I wanted to show my appreciation to their staff member Bobby for greeting me and making me feel welcomed At Vystar Chaffee point branch this morning. It’s rare these days for that type of excellent customer service by greeting customers hospitably that really makes a person’s day go by real smooth. Thanks Bobby kudos to you. 🙂🙂

Today, represents a milestone for the 2 star review. Maybe five years ago, I gave 4 stars. Vystar changed their platform it is not as simple or dependable, Vystar is now charging additional fees, this includes if there is a transfer fee from one linked account to another. The wait times are long, if there is no transactions in an account for 6 months to a year, Vystar closes the account and takes the money. My daughter had a Bravo account, with money in it, as of February it is emptied with a 0 Balance. They continue to deposit money into wrong accounts. System is constantly going down. Vystar is suppose to be a Credit Union, but it operates as a Bank, with extra charges. After 25 years, it is time to make a change. I do not recommend Vystar to be dependable or trust worthy with our money.

The paper statement fee was one dollar, no problem, then without notice it was two dollars, still not a problem. What a bunch of weasels. I’ll probably go paperless then start using my Fidelity VISA instead. I don’t carry a balance. It’s funny because the credit union mails me dumb newsletters that they waste money on yet care me a fee for a paper statement I’ll gradually migrate my account to Fidelity

I have been a member for over 20 years as well as employed with the same employer. I have never awakened to my check not in my account on the pay date. I have to wait until 1pm today! Unacceptable! And I want the $29 Courtesy Pay, caused by VYSYTAR refunded.

I had a mortgage with Vystar, and then refinanced with them as well. What went wrong? What didn’t. First the good, my mortgage officer team were excellent, in particular Ryan. The rate was also below average. Now the bad…let’s see, to refinance I was initially told that I would have to have a certified check…the day before Christmas. When all banks close early. I kid you not. Turns out not to have been true, but I lost a year of my life trying to resolve it. Then, Vystar continued to withdraw money from my bank account for the new AND old mortgages. That’s right, they did not stop when they refinanced my mortgage. I eventually caught on after 3-4 months, when they had 40k of my money. Then..and I kid you not, after much hassle they told me that they had sent 2/3 of my money in a check…to a house in Delaware I had not lived in for almost 2 years. Keep in mind that THEY WROTE THE MORTGAGE AND REFINANCED THE HOUSE I ACTUALLY LIVE IN. But wait! I’m not done, they then told me they would not be able to reissue that check for 90 days. That’s right. They could not cancel it and send it correctly. But I’m not done! No. When I called and asked for a supervisor…I was told..wait for it..it takes 3 TO 5 BUSINESS DAYS FOR SOMEONE TO RETURN YOUR CALL! Am I kidding? I wish I were. Basically , please avoid this bank at all costs. Looks good on paper, but whether it’s nefarious or just incompetence it is obvious that they are not capable of performing even the basic duties of a bank. Buyer beware.