VWR, Part of AvantorReviews of vwr.com

Horrible customer service, would give 0 stars if possible. They've seriously messed up some recent orders with much longer delivery times than initially indicated (7 months instead of 24 days). When I wanted to cancel the order, this was not possible anymore as the item was "on its way from the US". Well, it's still not here after 8 weeks and it took countless phone calls to settle for a return (if the item should ever arrive). Will never order with them again even if prices are more competitive.

no service , they do not give delays in the offers. They refer to their webpage" normally shipped x weeks" In our case (x=3) it is now 5 weeks , no news. If you request an offer , it is a waste of time as it is the catalog price. I will avoid this company in the future

It takes them too long to reply to emails. If you have some trouble they even charge you for a replacement shipping. This is business fraud! Highly disrecommend VWR for supplier. There are more reliable companies available.

Business fraud. Crap supplier! I had very bad experience with VWR. I bought media bottles from VWR. 5 + bottles were broken. VWR charged me on replacement. A terrible business fraud started, I experienced 1. Shipping broken glass for a investigation 2. Shipping broken glass to VRW for refund 3. Partial refund 4. ….. it was a nightmare. This supplier coms from another planet.

When dealing with VWR they can take up to 1 working week to response to my emails. Further anything that is stock may take an additional 2 - 3 weeks to arrive with no answers to why. Purchased goods from VWR 2 boxes of 1L bottles firstly they only sent 1 box sent several emails asking about the other box in response they sent me a POD of the first box received then after many emails and phone calls they sent the second box. This was a box of 500ml bottles and not the 1L bottle i asked for. another 4 weeks has passed and nothing finally i got a response saying they're going to collect the wrong parts and ship the correct parts which arrived on the 21st of July. i placed my order in March !!

Virkelig dårlig service. Ingen af medarbejderne ved hvad det er de handler med. Virksomheden virker kun som en mellemstation altså skaffer og tager intet retur.

We purchased a $1500 refrigerator that once we received it was all smashed up. Granted this is an issue with the shipping company VWR uses but we are being held hostage and cannot get a replacement until they deal with the shipping company. Not good service and I will let everyone I know in the field who utilizes the services about it.

A warning for other consumers. I ordered Purell sanitizer online at the start of the pandemic and was prepared for the in-demand items to be backordered or delayed in shipping; customer service was frustrating and negligent. After creating an account and ordering online, 3 weeks later I get a notification that my credit card had been used w/out my consent. The order for this fraudulent charge was 2900$!!!! Then when I called VWR, they were not able to give me any information and the customer service rep who was clearly working from home with her kids yelling in the background and spoke little english offered no help. She was ill equipped to help me research this issue and kept repeating that she was "new" and "cannot help". Then, another 4000$ charge was made! Because I could get nowhere with VWR, I had to cancel my credit card because in these stressful times, what consumer can afford these exorbitant and fraudulent charges? Finally, a VWR rep called me and said that both charges were made manually by their staff, meaning it was not done via an online purchase. When I requested further details because this information indicated the fraudulent activities were initiated by their employee and I asked if they had a quality check process to prevent this, the rep offered nothing except that it was an employee and that was all the info they could provide. During this already stressful time with the pandemic, I recommend saving yourself headache and potentially fraudulent charges and to deal with a company that you know has better policies and customer service.