VolkswagenReviews of vw.com

I received a recall letter from Volkswagen for my ID.4 in late December 2025. Prior to receiving this letter, the vehicle was operating without any issues. Shortly afterwards, an SOS fault appeared. Given the timing, I reasonably assumed this fault may be related to the recall. I contacted Marshall VW, who scheduled an appointment for April. After waiting several months, I brought the vehicle in as arranged. However, I was then informed that they could not proceed with the recall or even carry out diagnostics due to the existing SOS fault. I was advised that I would need to pay approximately £200 for an initial diagnostic, with additional costs likely for repair. I raised this concern with Volkswagen directly, as this did not seem reasonable for a safety recall. I was informed that such decisions are made by the retailer and that Volkswagen could not intervene if the retailer is unable to proceed due to the fault. Since then, I have reviewed various owner forums and social media groups and found that this is not an isolated case. Many ID.4 owners experiencing similar SOS faults report that the issue is often related to a battery replacement and can typically be identified upon connection to diagnostic systems. Despite this, customers are still being asked to pay for diagnostics before any recall work is considered. At the same time, they are told that the safety recall cannot be carried out due to this fault. This situation is extremely concerning. It effectively places customers in a position where they are required to pay to resolve a fault that may be directly related to a known recall, simply to allow that recall to be completed. I find this approach unreasonable and difficult to justify, and it raises serious concerns about how these cases are being handled.

Walked into service to pick up my car and stood in the lobby a good 10 mins and still wasn’t acknowledged. Another woman walks in and she gets acknowledgment right away. Absolutely not! Next time I’ll take my car across town for servicing. I don’t like to throw the race card but it’s pretty obvious when I’m standing there for 10 mins not getting greeted by anyone and someone of a different hue walks in and gets greeted and helped right away. Funny how the treatment is a lot different when you guys are making a sale. Work on your customer service skills. Very poor behavior from the service staff. Beware Of Findlay Volkswagen of Henderson, Nevada

Been wuth v.w for around 20 years on and off spent around 159k with them Im 45 months into a new car i brought 4 years ago. Cut along story short caught prostate cancer . Called there support team. Asked for 3 months to breath while having treatment. 45 out 48 payments made before balloon. Asked for lone restructured earlier as all bills now on freeze exalant credit score is now fair Ballon wont go through never missed a payment till now . It is disgusting how they treat you. Never again

Sharan Piena di problemi . Alcuni non risolti neanche in garanzia. Da lì in poi un calvario e un sacco di spese, anche importanti.

Absolutely shocking customer service and poor quality car. I could write a short book documenting the amount of issues I've had with a VW car (brand new) in the last three years. Customer care is non responsive at times, unreliable (won't return calls or follow up as they said they would), very poor experience overall. Would not recommend VW.

I have a Taos as well as my daughter. She brought hers in because check engine light wouldn’t go out. They called to say they also found a coolant leak and because of a design problem, they needed to remove head gasket to fix and it would cost $3,700. Because it was only 1,600 miles beyond 50k warranty, I asked VW if they would do anything to help, but answer was no. This is an issue they are aware of but no recall. It’s the 4th VW we’ve bought and certainly the last.

Eerst werden we opgelicht met de zogenaamde sjoemeldiesel Nu zou er een akkoord zijn via diesel akkoord Feit is dat ik niemand heb kunnen ontdekken die een schadevergoeding ontving na maanden Ik heb in ieder geval geen enkele schadevergoeding ontvangen

I am writing this review following an extremely disappointing experience with both Volkswagen UK Customer Services and a franchised Volkswagen retailer operating under the Volkswagen Approved Used scheme. I purchased a Volkswagen vehicle which was sold as a Volkswagen Approved Used car. Vehicles sold under this scheme are marketed as having undergone a comprehensive inspection and preparation process designed to ensure that they meet Volkswagen’s quality and compliance standards before sale. Unfortunately, my experience suggests that these standards were not met. After purchasing the vehicle it became apparent, based on the service history documentation provided with the car, that there was outstanding service work due within a short timeframe of the purchase date. This raises serious concerns about whether the vehicle actually met the eligibility criteria required to be sold under the Volkswagen Approved Used programme. Despite repeatedly requesting documentation relating to the vehicle’s pre-sale preparation and inspection – including the multi-point check (MPC) sheet – this documentation has still not been provided. The absence of this documentation is particularly concerning because one of the key checks within the Approved Used inspection relates to whether all service work due within a specified period has been completed prior to sale. If this work was not completed, then the vehicle should not have been sold under the Approved Used scheme. If it was certified as compliant despite outstanding service work, then serious questions arise about the integrity of the inspection process. Equally disappointing has been the handling of the complaint by Volkswagen UK Customer Services. Over the course of several weeks I experienced: • Missed scheduled call-backs from Volkswagen Customer Services • Repeated lack of responses to calls and emails • Minimal proactive engagement with the retailer • Requests from Volkswagen asking me for updates on the situation with the dealership — something that should clearly be managed by Volkswagen when they are handling a formal complaint Information obtained through a Subject Access Request suggests that Volkswagen UK's involvement with the retailer has been extremely limited, despite the seriousness of the complaint and the fact that the vehicle was sold under a programme that carries the Volkswagen brand. Volkswagen promotes the Approved Used scheme as providing reassurance and quality control for customers purchasing used vehicles through franchised retailers. However, when a customer raises concerns that a vehicle may not meet the scheme’s own criteria, it is reasonable to expect Volkswagen to take an active role in ensuring that the standards associated with its brand are upheld. Unfortunately this has not been my experience. At the time of writing the situation remains unresolved and the vehicle remains unused while a significant amount of money remains tied up in a car that may not comply with the standards it was sold under. I hope Volkswagen UK reviews how complaints involving vehicles sold under the Approved Used scheme are handled in future, and ensures that customers who rely on the credibility of the programme receive the support and oversight that the Volkswagen brand implies. Further to this, Volkswagen UK Customer Services have indicated that a franchised Volkswagen dealership selling a non-compliant vehicle under the Volkswagen Approved Used scheme is effectively a matter solely between the customer and the dealership. A consumer would reasonably assume that where a vehicle is sold under a branded manufacturer scheme, Volkswagen UK would have some degree of responsibility in ensuring that franchised retailers comply with the standards required by that scheme. A consumer would also reasonably expect that concerns regarding potential non-compliance with the Approved Used programme would receive meaningful oversight and engagement from Volkswagen UK, rather than being dismissed as solely a matter between the customer and the dealership. Finally, a complainant would also expect that updates provided by Volkswagen UK during a complaint investigation would be accurate and reflect the current situation, rather than information that appears to be significantly out of date.