Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
582 reviews
VultrSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Found in 2014, Vultr set out with a mission to empower developers and businesses by simplifying infrastructure deployment via its advanced, easy to use, and affordable cloud platform. Now, Vultr has 32 cloud data center locations located worldwide and supports over 1.5m+ customers in 185 countries with over 45m+ instances deployed.Vultr provides frictionless provisioning of public cloud, storage, single-tenant bare metal, cloud GPU, managed databases, managed Kubernetes, and more!It is Vultr's top priority to offer a standardized, highly reliable high performance cloud compute environment in all of the cities we serve.
Vultr (vultr.com) has 582 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 408 reviews with 1 star · Clear filters
They ask me for Id card photo and credit card photo and proof of address but they suspended and closed my account.Be aware they let you use their service once you start working they will close your account even if you give them all what they need.
By HMD S.
We got throttled after a week of usage on their biggest instance. Here was there message: Greetings, "We have set resource limits on the VPS subscription at xxx.x.x.xx due to multiple occasions of high resource utilization that were impacting the performance for other customers on the same host node. If you need to make extensive use of the host CPU, disk, and/or network resources, please consider using our dedicated (VDC) or bare metal products. These alternatives would avoid affecting the performance of other customer's activities. You may petition to have these limits removed by maintaining consistently lower utilization for one week and then replying to this ticket. Thank you for understanding." We received no notification and this caused material downtime
By Jake
Terrible overseas support that doesn't care to help when you can't ping the server you ordered from them taking your business down for 24 hours, standard reply they simply do not care! They should be avoided at any cost go for Digital Ocean which they copied seems to be a better case!!!
By Christina from Inbound S.
One of our ex-developers used this service. We paid using our paypal, on the developer's account. Developer left, we didn't have access to his account a year later. Then we asked for an invoice. They wouldn't provide one, and they didn't even understand our basic request. We provided all the required information (proof of payment, transaction ID, account email) and they refused to acknowledge our request. Beyond useless. Unhelpful. Too many alternatives. Pick any biz that isn't Vultr.
By Tomaso
They just suspended a total of 9 servers due to a non-essential complaint on one server. An incredibly ridiculous event! moreover i am a payer for 3 years
By Sinan B.
They ripped me 100$ and deactivating the account/server without a contact and an issue... they also doesn't refund!
By Technical A.
I used Vultr for a while, but I'm very disappointed. Customer service is worst and servers are not well-performing. I prefer Digitalocean and will never use Vultr again! I even recommended to my friends and Vultr never paid my referral balance, fraudsters. Stay away!
By Aneko H.
Long ago, I terminated the server but they put a fake VPS server and kept changing and deducting from my account for last 3 months. Now when i reported the issue, they are asking me to pay remaining amount USD 0.16 before they close the account. This is really pathetic company.
By Hiten M.
