VultrReviews of vultr.com

Response from Vultr· Mar 8, 2022

Hi Dylan - data loss is frustrating. The option for automatic backups is available on the checkout page when spinning up a High Frequency or Cloud Compute instance. Without choosing automatic backups or snapshots of the account then the data cannot be recovered. There's also a dedicated "Backups" tab on the Server's information page for all users when they log into my.vultr.com Since Vultr is a 100% self-managed hosting provider then we don't configure accounts, so we allow users to choose whether they want backups or not.

Response from Vultr· Jan 10, 2022

Hi David, When our datacenter partner informed us of a complete power loss in our London location, our network engineers actively worked with our upstream providers to restore connectivity as quickly as possible. We apologize for any inconvenience, and want to update you that the datacenter has restored power and our engineers are now working to bring our infrastructure back online. Here's the full update: https://status.vultr.com/#LHR

Response from Vultr· Mar 7, 2022

Hi Piotr - the free credits are to try out our product until you decide to continue using it. Your feedback was passed on so that we can look into if the wording was unclear. We work hard to be transparent with our pricing, billing, and all the products that we offer.

Response from Vultr· Dec 2, 2021

Hi Tan - I can offer you general billing guidance here, but please reach out to [email protected] for details on specific charges relating to your account. Let me shed some light into our billing practices. An invoice is generated on the 1st of every month and will include services used during the previous month. As an example, an invoice generated on Dec 1st will include services used from Nov 1st- Nov 30th. This is likely what you were auto billed for. Please also keep in mind that per our billing agreement, services are billed on an automatic and recurring basis unless and until you follow Vultr cancellation procedure set forth in this Agreement. Please ensure you have followed all procedures to ensure no unexpected charges. Additional information on how you are charged is available at: https://www.vultr.com/resources/faq/

Response from Vultr· Dec 2, 2021

We have many more features than other providers. In many cases we have more locations, lower latency, better price-to-performance ratio, an awesome Kubernetes engine, and custom ISOs. If there's a specific feature or service that you have questions about then please let us know by opening a ticket at https://my.vultr.com/support/create_ticket/ The Support Team is always happy to reply ASAP.

Response from Vultr· Dec 2, 2021

Hi Oscar - our customer support is human-to-human and developer-to-developer. If you have an issue with payment or something was charged in error then please create a ticket at https://my.vultr.com/support/create_ticket/ The Support Team is always happy to help with billing and can answer any questions that you might have.

Response from Vultr· Dec 1, 2021

Hi Jay - I can offer you general billing guidance here, but please reach out to [email protected] for details on specific charges relating to your account. Let me shed some light into our billing practices. An invoice is generated on the 1st of every month and will include services used during the previous month. As an example, an invoice generated on Dec 1st will include services used from Nov 1st- Nov 30th. This is likely what you were auto billed for. Please also keep in mind that per our billing agreement, services are billed on an automatic and recurring basis unless and until you follow Vultr cancellation procedure set forth in this Agreement. Please ensure you have followed all procedures to ensure no unexpected charges. Additional information on how you are charged is available at: https://www.vultr.com/resources/faq/

Response from Vultr· Nov 16, 2021

Hi Tom - we don't secretly take our customer's money. Perhaps what happened is that your VPS was stopped, but not destroyed. Stopped instances continue to incur charges, because you're still leasing the infrastructure from Vultr. If you want to stop charges, then you would need to destroy your server. For more information, please see this FAQ answer: https://www.vultr.com/resources/faq/?query=destroy If that's not the issue then please open a ticket at https://my.vultr.com/support/create_ticket/ The Support Team will reply to you ASAP. We're always happy to help.