No support provided
No support provided, despite 5 emails. I need my MAC address changed, as I purchased a new tuner, but that is not possible through the website.
By Tim
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
32 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vtuner is listed under Internet & Software in New York, New York.
Vtuner (vtuner.com) has 32 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
32 approved reviews, newest moderated first
No support provided, despite 5 emails. I need my MAC address changed, as I purchased a new tuner, but that is not possible through the website.
By Tim
Sehr dubioses Unternehmen. Zocken Gebühren für Internetradio-Stationen ab und geben bei Problemen KEINERLEI Unterstützung. Ich habe schon viermal den Support angeschrieben - ohne Antwort!
By Consumer
Wenn es ginge 0 Sterne. Service nicht vorhanden, e-mails werden nicht beantwortet. Die reinste Abzocke. Tolle Geschäftsidee die Nutzer bezahlen zu lassen anstatt die Radiosender.
By Harald S.
No support at all, can no longer use my tuner to listen to net readio
By S.K.N. B.
Paid and No service. No customer support! Scam!!!
By Liviu Gabriel B.
Vtuner reageert (via verschillende emailadressen) niet op mijn vraag om op te zeggen. Onbetrouwbaar! Vtuner doesn't react on emails. Don't buy it.
By Kees R.
Erst haben sie meinen Denon rausgeschmissen und jetzt meinen T&A Digitaltuner. So ist es wenn man US amerikanische Heuschrecken in seine Wohnung läßt.
By Alfons M.
I have 2 Naim/Focal streamers which rely on VTuner and there have been 4 multi-day service interruptions of the past couple of years.
By noktilux