us.vtomanReviews of vtoman.com

Response from us.vtoman· Jul 22, 2024

Hello, We are very sorry to bring you a bad shopping experience, as we can't see your order information, so we can't assist you to deal with after-sale issues for the time being. You can send your order information to the official e-mail: [email protected] Our after-sales customer service will try to help you contact Amazon to solve the problem. We recommend that you go to the official website to buy the product if you need it later, we will be happy to serve you! Best regards. Vivi

Response from us.vtoman· Jul 15, 2024

Hello, I am very sorry for the bad shopping experience. Recently, due to the dramatic increase in the number of orders, so the customer service response cycle has been extended, we have added new customer service is being trained, the follow-up will bring you better service. Customer service is in order to deal with the mail, although there may be a little late, but we will certainly solve your problem, please do not worry. Please feel free to contact us if you have any other questions. Thank you very much for your support of vtoman, we look forward to serving you further. Best regards. Vivi

Response from us.vtoman· Jul 15, 2024

Hello, We are very sorry to bring you a bad shopping experience, due to the recent large number of order inquiries, customer service response time has been extended. Due to the tight stock in our warehouse, some of the products on our UK website are temporarily out of stock. We apologize for not being able to update our stock in time, which has caused a bad impact on your shopping experience. We have informed our after-sales department to prioritize your mail and We checked the logistics background your package has been shipped on the 12th, please wait a little more patiently. In addition, we will replenish the product stock as soon as possible to resume normal supply. We hope you will continue to support VTOMAN and if you have any other questions, please feel free to contact us. Sincerest regards. Vivi

Response from us.vtoman· Jul 12, 2024

Hello, We are very sorry to bring you a bad shopping experience, due to the recent large number of order inquiries, so the customer service response cycle has been extended. Your e-mail we have told the after-sales customer service priority, please rest assured. Currently we have new customer service, is in the process of training, will bring you more professional service. Due to stock constraints in our warehouse, some products on our UK website are temporarily out of stock. We apologize for not being able to update this situation in time, which has caused a bad impact on your shopping experience. We will process your refund as soon as possible. In addition to this we will replenish the stock of the product and restore normal supply as soon as possible. We hope you will continue to support VTOMAN and if you have any other questions, please feel free to contact us. Sincerest regards. Vivi

Response from us.vtoman· Jul 11, 2024

Hello， Thank you very much for giving us your valuable feedback on this matter. As VTOMAN's customer service team, we apologize and would like to assist you in resolving your issue as soon as possible. Due to the limited information you have left at this time, we are unable to assist you directly with your post-sale issue, you can send your order information to [email protected] We will prioritize your email. We are looking forward to serving you further. As a company dedicated to providing quality products and services to our users, we deeply regret that we have brought you such an unpleasant experience. We hope to win back your trust and support by earliest possible. Finally, we wish you a happy life. Best regards. Vivi

Response from us.vtoman· Jul 11, 2024

Hello, Thank you for your comment. I am very sorry that you are experiencing such trouble. After investigating, we found that the package was originally delivered to the correct address, but it is unclear how it ended up at your neighbor's address during the delivery process. We encourage you to call USPS and ask so we can resolve your issue as quickly as possible. In addition to this we will also be conducting a logistical investigation and will get back to you as soon as possible. As a responsible business, we take your satisfaction seriously. We will continue to work hard to provide you with quality products and caring service. Once again, we sincerely apologize for the inconvenience caused to you. Please continue to pay attention to us, I believe we will be able to win back your trust. Finally, we wish you a happy life. Best regards. Vivi

Response from us.vtoman· Jul 11, 2024

Hello, I am very sorry to have brought you a bad shopping experience. As a customer service representative of VTOMAN official website, I sincerely apologize for the problem you encountered. Since we are under a different department from Amazon, we are unable to view your order information, but we will try our best to contact the relevant staff at Amazon according to the information you left to complete your order as soon as possible. Please wait a little longer. If you are in a hurry,可以将您的订单信息发送至[email protected], we will prioritize your letter and assist you to solve the problem as soon as possible. Finally, we wish you a happy life! Best regards. Vivi

Response from us.vtoman· Jul 11, 2024

Hello, We are very sorry to bring you a bad shopping experience, due to the large number of recent order inquiries, so the customer service response cycle has been extended. Your email has been forwarded to the after-sales priority, please do not worry. Currently we have added new customer service, are in the process of training, in the future will bring you more professional service. Some of the products on the UK site are indeed out of stock temporarily due to the tight stock in the warehouse. Unfortunately, we have not been able to update this situation in time, which has brought you a bad influence on your shopping experience. You can apply for a refund and we will process it as soon as possible. We are also replenishing the stock of this product as soon as possible to restore normal supply. We will continue to improve our service quality. We hope you can continue to support VTOMAN and if you have any other questions, please feel free to contact us. Best regards. Vivi