Watch looks good, could be better
Watch looks great, however the bracelet contains significant areas where they somehow “forgot” to polish like the rest. Contacted them about a month ago and am still waiting for a replacement as promised.
By Kunle M.
Response from VSF Watches· Sep 28, 2026
Dear Customer, We sincerely apologize for the disappointment with the finishing on your bracelet and, more importantly, for the long wait you’ve experienced regarding your promised replacement. We would like to clarify a few details regarding your order for transparency. Our watches undergo quality inspections prior to dispatch, but it appears these unpolished areas were overlooked during our final checks. Furthermore, taking a month to follow up on a replacement is certainly not the level of service we aim to provide, and we take full responsibility for this delay in communication. We have already flagged your case with our logistics team to ensure your replacement bracelet is prioritized and dispatched immediately. Please check your inbox or reply to our recent message on WhatsApp with your order number so we can provide you with the new tracking details right away. We completely understand your frustration, but we hope to make things right and ensure your watch is 100% complete. Warm regards, Vsf Watches Customer Care Team