VR Speed FactoryReviews of vr-speed.com

The service is wonderful very responsive and kind also very good communication if you have a problem with the order they will solve it and shipping the parts it has been quick I won't said nothing about the quality because it's great. I'm very happy and satisfied

The product is excellent and made very well. Came quickly after I made the order. Fitment is excellent. Will continue to be a customer for life.

I had high expectations for this company since the reviews of the products, forum posts and their "Lifetime Warranty" were extremely appealing. I decided to order a midpipe from them for my BMW. Shipping did take a while, but after receiving it I installed it. It seems as if their Quality control is only with their pipes and not the hardware they also supply. No instructions, warnings, or recommended torque specs were given, so I assumed it's just a free for all. Two clamps immediately sheered while hand tightening them during the FIRST installation. I reached out to customer service with photos and explained to them that BOTH clamps broke at the weld points while trying to tighten them, which left me no choice but to clamp them really down and actually twist a clamp, to avoid a LOUD exhaust leak. After their "investigation", they deemed it my fault for over tightening (since they only looked at one photo and assumed both photos applied to one clamp) and refused to replace, discount, or even offer free shipping on a new pair of clamps. You can clearly see the failure point was at the little dot of a spot weld (only 4 hold down this piece of metal), a defect in the craftsmanship. Furthermore, although this ball clamp was labeled "VRSF", hardware doesn't apply to their lifetime warranty of defective VRSF products, which nowhere on the site states that either. They have now stopped responding to my messages. Buyers beware that their hardware is terrible and don't expect it to last long.

Very good experience good customer service and help with ordering what I needed

VRSF makes a quality product. I recently installed their downpipe on my BMW M550 product fit perfectly did not have to modify at all. Bolted on highly recommended.

This company is the best company for bmw

I spent weeks trying to receive $30 gaskets, only for vrsf to email me the same response that didn’t help me at all. I emailed them about 7 times after they had lost the package. The first email told me it’ll take a couple of days then the next email told me 14 days. I had lost patience at this point and just asked for a refund as I would just buy oem ones that would only take a couple of days to arrive, only for them to email me back saying they can’t give me a refund for $30 gaskets even though they lost the package.

Amazing customer service worked with me when I dint receive and item