VR Speed FactoryReviews of vr-speed.com

Terrible customer service.email support more like garbage chatbot support. Phone support Won’t answer after the run around game you end up with a prompt telling you to leave ur name and phone number that you will get a “call back”. Thieves not only do they say they keep 25% for reimbursement fee??? But it was actually 37% I payed 316$ and only received 196$ back. They claim free shipping but if you return the item back they deduct that from your return as well. Plus i had to payed 40$ to ship it back. Insane work

Affordable performance parts and upgrades... what more can you ask for? The customer service is great, the shipping is quick, packaging is amazing, and the quality of the parts is on top. I ordered a charge pipe for my F25 X3 with the N55 after the oem one exploded, and this upgrade was well worth it. Much easier to install, extremely high quality, affordable, and does feel a bit more responsive. I can't wait to see what my N55 can do when I get the downpipe from them.

just installed my vrsf catless downpipe on my bmw x3 and oh my God how aggressive this sounds its beautiful

The provided bolts for my charge pipe did not fit the thread, causing them to get stuck several times until they eventually broke. When I contacted customer service to request a return, they informed me that there was nothing they could do to return the item. I simply wanted a working product, but they denied my request. Very bad customer service and terrible product.

Livraison vers la France 👍😍👍 ! Super packaging, livraison rapide avec suivi impeccable. Produits pas encore installé mais leur réputation les précèdent 🔥! Hâte d'installer tout ça.

I’m still waiting for them to refund me my money to the original payment source they chose to give me a store credit when I wasn’t informed that’s what was going to happen I did everything correctly sent the items back in a timely manner when they originally approved the refund they only gave me partial and now I have to chance them down to get my money back this company is horrible

We placed an order at 4:45 on a Thursday, and we paid an additional $78.43 for Overnight Delivery. We received a message on Friday confirming arrival for Monday. When I contacted VRSF, they responded defensively. I recommended they add clearer shipping information to their order form, to increase transparency and help customers make informed decisions.

Sent the wrong exhaust and will not respond to repeated outreach.