Voya FinancialReviews of voya.com

I took out a small 800 loan from my account with Voyager, and they send it to the IRS. Why I don’t know, they said I requested 100% go to the IRS. My wife passed away last week, and that money was to help with services. They could care less, and basically said sorry, anything else we can help you with. They have no options to help me, and and said good luck!

Their lack of transparency caused alot of losses and it's so unfortunate how damaging this company has been.Having to put all my money on Zin𝖾nsis Investment as been so reliable and more productive for my friends and i.

I have been trying to settle my wife's estate for 9 months with Voya. At first they told me I was not beneficiary so could not start the process. I notified the company she worked for, but still kept receiving notices about hoe her retirement account was doing. I dropped off a copy of my wife's death certificate and they notified Voya. A month later I receive a packet telling me I am the beneficiary and need to fill out the forms. I fill them out and receive a notice a few weeks later they cannot read my SS number or banking information. I call them and they will not correct it over the phone so they send me another packet and I start over. Received a voice message today they just wanted to verify some information since I put down 2 different SS numbers. I called back. You have to enter a SS number to get to any part of the menu. It would not accept my wife's so I used mine then it emailed me a one time code to enter so I could continue. Finally get a live person and he does not have an account with my information. So I give him my wife's SS number and he pulls up the old information about not being able to read the information. I ask if we can fix it over the phone and he says no since the line is recording. The same line that I just gave my wife's information on. I told them to not contact me about this and to deal with the company she worked for. I then called them and explained all Voya had put me through. For context this is less than $2000 and per my wife's request it was to be donated back to the company she worked

Voya is operating in the dark ages. In order to change your address or name you have to fax...yes fax your request. Full portal access for international customers is limited. Want anything done you have to FAX your request. My recommendation is find another company and do a transfer. So so poor.

Rude, disrespectful customer care who are refusing to help me resolve my transit pass issue. I have been misinformed time and again and everybody's solution is to point fingers at each other. My employer needs to drop Voya like a bad habit

I left my company a few months ago and, unfortunately, had no choice but to rely on Voya for COBRA coverage for two measly months. That was two months too long. Let me just say: Voya is an absolute nightmare. They didn’t just mess up—they repeatedly and inexplicably canceled my coverage multiple times, leaving me uninsured without warning or explanation. Every time I called for help, I was met with clueless, undertrained staff who seemed shocked that phones even rang, much less how to resolve real issues. Their customer service is not just bad—it’s actively hostile to logic and accountability. No one could tell me why my coverage was dropped, and no one seemed to care. Now, thanks to their incompetence, I’m chasing down doctors and providers begging them to resubmit denied claims—claims that should never have been denied in the first place. If you have even the faintest option to use anything other than Voya, take it. Run, don’t walk. Choose literally any alternative unless you enjoy chaos, confusion, and costly medical headaches.

Can only log in to their site about 50% of the time - the other 50% I get a message saying: "Access Denied" or just "Please Wait..." (which never goes away). 1000s of options for small employers. RUN AWAY! RUN AWAY!!!!!!

Place is terrible , 2 deaths in family had to go out of country my wife’s dad suddenly passed away , emergency flight same day for family of 4 after a week over there had to come back and go back again to finish burial expenses etc and fell behind on bills and can’t even get hardship withdraw draw draw they denied it 10x or more , place is terrible run away tell your employer to seek other options , over 5000 people in work place and half of them are complaining about Voya let that sink in . My advice stay away you been warned