zyltecReviews of voxelpla.com

2nd order from them and they are awful at making sure all items are accounted for again. They will lie and try to scam you out of parts if you don't push them to get what you ordered fully in the first place. They have good filament, but everything else is awful and scummy the way they do business.

11 days since ordering, no response no product but finally got a tracking number. Package hasn't been shipped or received by mail but I have a number. Struggling to give them a 1 star as I've already ordered everything from Amazon, received it, printed the rest...it's a bento box and 3 filters, 2 weeks no update is unprofessional and theres no excuse. "Ships within 1 business day" Worst experience in a decade. Won't return or recommend

I ordered their hardware and enclosure kit for the Python AMS unit at the very beginning of January, along with some filament. The filament was out of stock, they said they would substitute a different color. I received instead 3D printed parts for the Python Unit and Enclosure. No hardware, no enclosure panel, no filament. Support tried to get me to take the 3D parts for a "discount", even though I already have everything printed and waiting for the hardware and panels. The packing slip even had the filament listed on it, and there was no filament inside. I told them no, I want what I ordered. A few weeks go by, and there is no movement on the tracking. It still to this day says awaiting package from shipper. I sent them this information, so they tell me they will create a new one, but it won't be until the 17th due to the panels. I ask if they can send the hardware separately, and that did arrive, but still no tracking info for the panels, and still no filament. I just sent them another email... This company is a full on scam.