zyltecReviews of voxelpla.com

If I could rate 0 stars I would .... been waiting for my order for a month now answers juat vague empty promises and no details or tracking info as they use the post office like some 4th world country .... guess thats what u get for made in the USA now... shit

This has been one of the worst customer service experiences I’ve had with an online purchase. First, my order took a long time to ship. After finally receiving the Bento Box 2 Stage Filter for my Bambu Lab H2D, I discovered that there were no clear H2D-specific instructions showing where to install the unit or how to safely route the power cable out of the printer. I contacted customer service immediately and asked for help. Instead of providing proper instructions, they told me they were waiting for installation photos and would send them to me. I followed up again and again. For approximately two weeks, I kept receiving responses such as “I will keep you posted” and “we are still waiting for the photo,” but the promised photos never arrived. Eventually, after all that waiting, I was simply told to remove the back panel of my H2D and route the cable through “any of the holes.” That was basically their installation support. What made the experience even worse was the customer service attitude. The responses were dismissive and unhelpful, with very little effort made to actually resolve the problem. After waiting so long for installation information that was never provided, I finally requested a return and full refund. They gave me a return address but then refused to provide a prepaid return label, meaning they expected me to pay return shipping for a product I was unable to properly install because adequate H2D installation guidance was never provided. I gave them plenty of opportunities to resolve this before requesting a return. Instead, I spent weeks waiting, repeatedly following up, and getting nowhere. Very disappointing experience from the slow shipping to the lack of installation documentation and especially the poor customer service. Based on my experience, I would not purchase from this company again.

PREFACE: Honestly, I am not the type of person to leave negative reviews. Having worked various customer service roles over the years, I respect and understand the role and recognize that the customer is NOT always correct. With that being said: I can't recommend VOXELPLA. - August 14: I paid $99.98 for two Python AMS upgrade kits advertised as version 1.05. - August 27: The kits arrived, but they were older versions than advertised. (stuff happens, no big deal.) - August 29: I reported the issue to VOXELPLA. - August 31: VOXELPLA offered version 1.06 replacements and explicitly stated, “It will go out this Friday,” meaning September 4. - September 1: They told me they needed the original kits back. I requested a prepaid label and clearly wrote, “Once I receive the replacement I'll send these back.” They responded eight minutes later confirming that they had emailed the return label. They did not object or say that I needed to return the original kits first. - September 4: This was the day they explicitly stated they would ship the version 1.06 replacements. I emailed them to request tracking. They said they would send it as soon as they received it and, again, did not mention any stipulation that I needed to return the older kits first. - September 6: Still without tracking, I sent another email: “Hi again, may I have the tracking for the replacements that went out Friday, September 4th?” - September 7: Their response: “Hello Brian, Did you send the return back to us?” That is verbatim. No response to my request for tracking for the replacements they explicitly promised to ship on Friday, September 4. Just "Did you send the return back to us?" - My response: “I said in a previous message that I will send the return once I receive the replacement. May I have the tracking for the replacements that went out Friday, September 4th?” - Their response: “Unfortunately, we would need to receive the return before the replacement is released.” This was the first time they stated that they needed to receive the originals before releasing the replacements. This was September 7, three days after the date they promised to ship, and only then did they communicate this stipulation. - My response: “You specifically told me that it would be shipped out Friday [September 4th]. That is what you told me, and you did not attach a stipulation that I would need to send the original back to you first. In addition, I clearly said that I will ship the originals back once I received the replacement, and I did not receive a response stating that it could not be done that way. Both of my AMS units have been fully disassembled for over a week now because you guys did not ship me what was advertised. Do what you said you were going to do and send the replacements. I am not sending these back until I receive them.” - Their response: “Is there an issue with returning the item?” Again, verbatim. To me, this demonstrates a complete disregard for the context of our discussion. They did not address that they: 1. Promised to ship the replacements on September 4. 2. Received my September 1 message stating, “Once I receive the replacement I'll send these back,” and did not tell me that I needed to return the original kits FIRST. 3. Waited until September 7, three days after their promised shipment date and after multiple requests for tracking, to tell me they would not ship the replacements until they received the originals. (had I not messaged them on September 6th again requesting tracking, who knows how long it would have taken or even if anyone would have gotten back to me with either tracking or to explain this stiuplation). I was willing to return the original kits and clearly stated that I would do so after receiving the replacements. They promised a specific shipment date, supplied a return label without objecting to me returning the originals after receiving the replacmenets, and then waited until three days after that shipment date to explain that they were withholding the replacements pending return. Asking “Is there an issue with returning the item?” addressed none of these points. All the while my two AMS units are completely dissasembled and useless. Today is September 8. Still no tracking. I've submitted a chargeback with my bank because the items were not as described and VOXELPLA failed to honor its commitment to ship the replacements on September 4 or disclose any return-first requirement before that promised shipment date. Anyway, Voxel PLA. There you go. You requested that I leave a review. Here it is.

Sadly the reviews on this website are correct. Got an email on 8/13 11AM the package is on the way and today 8/19 I checked the status on Usps and still all the did was create a label lol. Canceled it , don't like to be lied at. There was no email . sorry we are delayed or we waiting on something. Was a total of 4 kg of PETG and 4 small filters.

Ordered a Bento Box, HULA feet, and some PLA - shipping ticket created immediately. About a day prior to delivery, I reached out to Voxel as my order had not yet shipped. They apologized and said it would ship the next day (original order delivery date) and that tracking would update in 24-48 hours. I didn't believe it based on prior reviews. My tracking updated and the product was expedited on a holiday weekend. Everything arrived as expected, just a few days late. They need to change the same-day shipping claims...not sure why they have this plastered everywhere or why they have issues with fulfillment. But overall the issue was corrected and I am impressed with the products received.

VoxelPLA is a complete SCAM. Been trying to get my order shipped for 2 weeks now. Customer service is a joke and they refuse to cancel and refund my order. Yesterday they FINALLY said my order was going to ship, surprise, another lie. They don’t even act like there is anything wrong, not even a “sorry for the inconvenience”, just run around. My recommendation is that you save yourself some headache and buy somewhere else.

Absolute HORRIBLE Service on order processing and shipping. I strongly suggest you find another supplier and brand. Weeks just to get my order boxed and UPS tracking to start - overall 3 plus weeks at best to get your order. Was my first and last order with VoxelPLA - no idea if the PLA functions as advertised - too many other choices available.

I ordered a product January 8th, with the promise that I’d receive it in a few business days, but it took till April 14th to receive