VolcomReviews of volcom.com

Black Friday sale $160 been billed to my card. Same story, no shipping # , no eta Multiple emails, some initially returned, automated. No phone calls returned. I bought an Ikon pass for first time this year and have to travel far to use it...so when will my package and if ever will it be sitting on my porch for how long? Was trying to be nice/patient but this is not the Volcom I grew up with. What happened to the "Trust Volcom" company?

Placed and order 11/25 - have not received a message that order is on its way - several calls made and get just a message to call back - several emails some answered others not - when answered completely not answering question on my order..

Placed and order 11/23 - have not received a message that order is on its way - several calls made and get just a message to call back - several emails some answered others not - when answered completely not answering question on my order - I'm going to just give up on this order and start over with Christmas shopping -

I put in a 200 order on November 23. Plenty of time for my Sons 18th Birthday. Package never arrived. They never sent a delivery confirmation number. They don’t answer emails or phones. They care nothing about their customers except taking their money with 3 to 7 days promise of delivery. They ruined my kids 18!th birthday and after wearing Volcum 25 years. I won’t ever spend money on them again.

I placed my order on 11/18/22 and IT STILL HASN’T SHIPPED. I’ve called and called and it goes straight to “busy with other customers” all the time. I’ve sent 6 emails and no responses. I spent over $100 for this Christmas gift, this is RIDICULOUS!!! If no response by Monday, I am disputing my charge. I am honestly thinking they are scamming people. I even called their HQ and went to voicemail as well. I’ve never had such an awful experience with online ordering.

Two weeks later and still hasn't shipped! Customer service is automated responses... Hire some more people or put a discloser that shipping is 3-5 days but we have NO idea when it will ship!! What a joke

I ordered a large order for their black friday sale, I understand that they are busy and probably had tons of orders coming in but I had placed my order November 24th and it still has not shipped. I tried to get into contact with volcom but it is a ghost town. Hope they can reach out and fix it soon!

AWFUL customer service. I purchased an item for £75 in another country whilst on holiday. The item became damaged on the first wash so I contacted customer service sending proof of purchase and photo evidence of the item, to be told they couldn’t do anything as I needed to return it to the store I bought it at (I live in the UK and made the purchase in the USA). After some back and forth they sent me a voucher code for £25.06. I explained this was disappointing to be told they would not be assisting me any further. Dismissive, rude and unhelpful. For an international company I expected better. Another negative review to add to this company’s growing list. I now have a pretty useless voucher for a company who appears to make poor quality items that they sell at inflated prices