VoiplyReviews of voiply.com

Customer support is abysmal. You cannot speak with a customer support rep. They may or may not respond if you leave a message. Email is the same way. I had multiple issues, most of which were never resolved. Issues included: failure to ring, line disconnected by accident, time zone on phone is wrong, spam blocking not working, calls being disconnected. I just ported my number out (also with issues), and I'm never going back.

The phone works but its voicemail system sucks. You can never talk to a person to work it out. The AI created three tickets and promised someone will get back to me every time, but no one did, it is very frustrating when you cannot screen your calls with this system, especially when there are so many spam calls nowadays.

I've had this service 2+ years. It was ok until they "upgraded" service in Feb 2026. Now I can not retrieve voicemails, text went away and AI customer support has not been able to give me live support. I just paid another years service in January (when it was working). I guess I'm stuck for another 11 months.

The app works OK when it works. But I had problems with the service. Sometimes the phone didn't work and I missed phone calls. The text message service stopped working and I had to recieve texts via email. I tried to work with customer service, but you had to do so via a chat and it was very slow to get help.

I give it 3 stars when it works, which is about 50% of the time. My base is Bali, Indonesia, so I never tested it from the USA. The service has had numerous issues. When making overseas calls to the UK and everywhere else, I was getting cut off after 15 or 30 minutes, no connections, and there were fade in and outs. I've had to reinstall the app twice to fix the apparent issue, and it didn't help. The support staff does answer, but what they know varies from person to person. They gave me an Int'l number to test, and it asked for a pin (beforehand, my Int'l calls did not ask for a pin). The number gave a message that it cost 41 cents per minute and I have the free Int'l service. The issue was upgraded, and I never heard back. SKYPE had a drop call problem, too, but not this bad. Sometimes, I have to call multiple times to get a connection. I paid the annual fee, and I feel stuck and too busy to port the number to another company. VoiPly offered me a $5 Amazon gift certificate to make a positive review, but there's no Amazon in Bali. The service is, bottom line, "buggy." My WIFI speed is 40 Mbps download and 14.3 Mbps upload. That's fast enough to stream HD on multiple devices; however, the Voiply cuts out with a WIFI error message: "workflows could not run because too many events triggerd at the same time." I was told to reprovision the app. It didn't help. Never had an issue like this with SKYPE. If I had to do business using this service regularly, forget it.

I have had Voiply for 18 months. In the past few months, the service has had numerous issues, When making overseas calls to the UK, I was getting cut off after 15 or 30 minutes. Then, my ability to call certain overseas numbers just stopped, and it has taken almost 4 weeks to rectify this. Finally, I have lost the caller ID name information on incoming calls, all I get is the number. No matter how many times I call Voiply, there is a new excuse for the problem.

I've had Voiply for 2-3 years now and have not been overall happy with the quality of their service. The device has gone out many times, for both outbound and incoming calls. The voice quality is inconsistent, sometimes sounds far away, digitizes the sound, and will accentuate the back ground noise. Customer service has been ok, most of the time but not today. It would be easier to overlook these issues except that they keep raising the price every few months.

Been with Voiply abt 3 yrs. Used to be the BEST. Their Chat Tech Support was Stellar! But, AI seems to have taken over: no more Chat Tech and Voiply's Robocall Defender App is the WORST> It marks EVERYTHING "Scam Likely". Sad example of what we have to look forward to with the take over from AI