the warranty is only 6 months
the warranty is only 6 months. however they fixed my lock in 2 days for free
By Joseph R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
389 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Provide a sense of privacy and security with our one-of-a-kind commercial quality privacy indicator locks - perfect for public restrooms in busy places.Our locks are purchased by different organizations in USA and CanadaAirports, Architects, Churches, Facility Locksmiths, Fitness Clubs, Hardware specialists, Hospitals, Hotels and Resorts, Nursing Homes, Real Estate Developers, Residential communities, Restaurants, Retail Chains, Universities, Wholesale distributors
Vizilok (vizilok.com) has 389 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 33 reviews with 4 stars · Clear filters
the warranty is only 6 months. however they fixed my lock in 2 days for free
By Joseph R.
Found lock set handle with a defect . They quickly shipped out a brand new lock set to replace.. great customer service !!
By BRUNO D.
Response from Vizilok· Aug 19, 2021
Good day! Thank you for sharing your experience! It meas the world for us!
tasty but overpriced
By Jack L.
Response from Vizilok· Aug 2, 2021
Good day! We would say that our price is competitive, as Vizilok lock is all in one with not having to worry about extra parts and issues.
Original set already broke. Only used for about a year and half. Updated review: The ceo and customer service extended a 50% discount on my replacement lock. Thanks!
By Janet
Response from Vizilok· Jul 24, 2021
Hi Janet, we are sorry to hear that. We have new upgraded models now, in addition you get 50% off to replace the broken lock as long as the locks installed in the same location. Please, contact us. Victoria, CEO.
Very friendly, courteous, and had exactly what we were looking for. After looking around at 14 different locations this place had the onyx we were looking for.
By Marsha D.
4 stars at this point, we haven't received our product yet
By Dave L.
Response from Vizilok· Mar 8, 2021
Hi, Dave! Did you receive the lock? Do you like the ordered product? If you have a chance, please update your customer experience feedback. Our customers' feedback means the world for us! Thank you!
After spending $100 for a door knob, it would have been nice to get free shipping.
By George B.
Response from Vizilok· Oct 8, 2020
Thank you for your feedback! We are sorry you were not fully satisfied with your experience in purchasing Vizilok! We will add a free shipping to one of our bestseller C3FK starting next week.
Awesome & very amazing.
By Luke B.