Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
40 reviews
vivienhair.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vivien is a store of hair extensions, our hair are all made of 100% human hair.Vivien hair offers Virgin and Remy hair extensions, as well as wholesale and custom services. High quality products and customized service.Vivien Beauty—Bring Your Hair To Life!
vivienhair.com (vivienhair.com) has 40 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
40 approved reviews, newest moderated first
Love these extensions and the customer service is top notch!
By Chris
Response from vivienhair.com· Dec 1, 2025
Hi Chris, Thank you so much for your wonderful review! We’re delighted to hear that you love the extensions and had such a positive experience with our customer service. Your support truly means a lot to us. If you ever need assistance or have any questions, we’re always here to help! Warm regards, Vivien Hair Team
I have ordered Vivian hair a few times and absolutely love it. It is soft and easy to maintain. I got so many compliments with this hair. I will definitely order again!! 10/10 recommend!!
By None Y.
Response from vivienhair.com· Dec 1, 2025
Hi there, Thank you so much for your amazing review! We’re thrilled to hear that you’ve ordered from Vivien Hair multiple times and continue to love the softness, quality, and easy maintenance of our extensions. Knowing you’re getting so many compliments truly makes us happy! We appreciate your support and your 10/10 recommendation; it means the world to us. We can’t wait to serve you again on your next order! Warm regards, Vivien Hair Team
Vivien Hair's customer service has been amazing so far. They were very quick to reach out, super responsive, and made sure my order was taken care of right away. I haven't received the product yet, but the support team has already left a great impression!
By Katy K.
Response from vivienhair.com· Dec 1, 2025
Hi Katy, Thank you so much for your kind words! We’re thrilled to hear that our customer support team has already made a great impression even before your order arrived. Providing quick, responsive, and attentive service is something we truly value, and we’re glad it showed in your experience. We hope you’ll love your product once it arrives, and if you need anything at all, we’re always here to help! Warm regards, Vivien Hair Team
I ordered today and received a phone call several hours later regarding my order. I received fast friendly customer service from the beginning & I can’t wait to experience my new topper. I would recommend this company.
By Sheryl P.
Response from vivienhair.com· Oct 28, 2025
Hi Sheryl, Thank you so much for your wonderful message and for taking the time to share your experience with us! We’re absolutely delighted to hear that you received friendly and prompt service, it truly means a lot to our team. We can’t wait for you to receive your new topper and hope you’ll love how it enhances your look and confidence. Your kind words and recommendation made our day, and we’re so grateful for your trust in Vivien Hair Extensions. Wishing you a beautiful hair day always! Warm regards, Vivien Customer Care
Have ordered many times. Only once did I have a bad experience but it was very cheap extensions from the 50% section where they didn’t last as long.
By Sonya Y.
Response from vivienhair.com· Oct 2, 2025
Hi Sonya, Thank you so much for being a loyal customer and for taking the time to share your feedback with us! We’re truly grateful for your continued support. We’re happy to know you’ve had positive experiences overall, and we appreciate your honest note regarding the extensions from our 50% section. Those items are indeed part of our clearance range, which may not have the same longevity as our premium collections—but your feedback helps us improve and ensure expectations are clear. We’re so glad to have you as part of our community and look forward to providing you with the best quality hair and service for many more orders to come. Warm regards, Vivien Team
Quality human hair topper with natural looking highlights. Easy to use. Variety in color and styles. My last order required the assistance of customer service. My concern was addressed and expeditiously resolved. The expert consultation and exceptional customer service is most appreciated and has made me a loyal customer. Thank you.
By YMD
Response from vivienhair.com· Aug 28, 2025
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of our hair toppers and the variety we offer. Our team is dedicated to providing not only beautiful products but also the best customer service experience possible, so it’s wonderful to know we were able to assist you promptly. Your loyalty means the world to us, and we look forward to continuing to serve you with the same care and quality in the future. If you ever need further assistance or have any styling questions, we’re always here to help!
Trying to return hair that's still in packaging and just getting the run around. This hair is not what I was expecting and I just wanted to return. DO NOT ORDER from them!! Now I have to file a complaint on the business.
By Jennifer D.
Response from vivienhair.com· Aug 28, 2025
Hi Jennifer, We’re so sorry to hear about your experience and truly understand your frustration. This is not the experience we want for our customers. Please contact us at [email protected] and we’ll make sure to review your return request promptly and assist you with the best possible solution.
Scammers! Took $887 and disappeared. Don’t fall for them! Review: I placed an order on their website for $887.98 — two hair toppers. What I received was only one, and even that was the wrong length — shorter than what I ordered. The second topper was never sent. I contacted them immediately. At first, they replied and apologized. But as soon as we started discussing sending me the missing item — they simply disappeared. No more replies. Complete silence. I believe they’re hoping I’ll just give up. But I won’t. I will be filing complaints with the appropriate authorities. Yes, it takes time, but scammers must be held accountable. This company shows zero respect for customers — they take your money, waste your time and nerves, and deliver nothing but lies. Absolutely dishonest and untrustworthy. ⚠️ Beware — this is a fraudulent .
By Anna
Response from vivienhair.com· Aug 28, 2025
Hi Anna, We’re so sorry to hear about your experience. We completely understand how upsetting this must be, and we never want our customers to feel this way. Please reach out to us at [email protected] so we can personally review your order and resolve this as quickly as possible. Your satisfaction is very important to us.
