Vivid RacingReviews of vividracing.com

The vehicle compatibility info for their items can’t be trusted. Bought a tow strap that said it’d fit my vehicle and it didn’t. They wouldn’t offer a full refund either. They only offered a refund with a bunch of fees/restocking fees tacked on which would be significantly less than what I paid. A partial refund is understandable if it’s a buyer issue, but this is an inaccurate item description issue. I would’ve never bought the item if it wasn’t for the wrong fitment info on the website. Their response to me was that it does fit and that it’s a buyer issue. (like I don’t know how to match the part up to the factory tow socket and screw it in). Joke business, never shopping with them again. Update: I reached out again to their customer service as suggested and they doubled-down. They now admitted to the part not being compatible but won’t offer a refund at all.

Bought an AEM Short Ram Air intake for my 2005 Mitsubishi Lancer Ralliart. They emailed me the next day stating they didnt have that part but they could offer me a refund or an alternative part. I chose the alternative part and they quickly switched the payment over and even gave me a discount! Their responses were very quick and their customer service was excellent. Will be shopping again from them.

I ordered a pipe for my 1990 CR250. Vivid Racing website said " In Stock". Months went by. I called a few times, someone answered and said, " Let me connect.you to correct department". Phone would always ring and ring. I sent a couple emails stating I was unhappy and that the website said the part was in stock and that I hope Vivid Racing wasn't using the same tactics as a lot of the other parts stores online just to make some sales by collecting money first, then taking mo the to get the products delivered. After that, I received an email with a brief explanation and a notification that my part had been shipped. About 3 weeks later, the part arrived and it did Fit and is now installed on my bike. I would have given 5 stars but for this reason, I give only 3.

Horrible experience from strat to finish. Their website stayed a part available would fit my vehicle. I get it and it states wrong year and I wanted to return. Everytime you call you get just another ride employee that speaks hardly English and hard to understand and don’t give two Sh$t$ about you. Took them 3 days to approve return and now charging me a restocking fee for their websites mistake. Don’t walk away run away from this company as not only are their prices higher they are rude and hard to get ahold of. Oh if you pick the choice of having them call you back they call ring once and hang up on you. RUN AWAY

I rarely leave reviews like this, but after 140 days — 20 weeks — since ordering these parts, I think this one is warranted. This entire experience with Vivid Racing has been an absolute mess from start to finish. We ordered parts for my McLaren back in April. Since then, it has been one delay after another, with multiple promised dates coming and going. Then we found out one of the exhaust tips was shorted from the original order, creating yet another delay. Now, after finally getting the remaining parts shipped, there is an issue with the delivery address. Instead of simply calling FedEx and correcting it, something we routinely do with shipments and that normally takes 5–10 minutes, I’m being told they’re “actively working with FedEx” and that address changes can be difficult. At this point it has been four and a half months since this process started. To be clear, the shop installing the parts has been great and has continued pushing Vivid for answers. My frustration is entirely with Vivid Racing and how this order has been handled. Mistakes happen. Parts get delayed. I understand that. But when you have mistake after mistake, missed timelines, poor communication, and then something as simple as correcting a shipping address becomes another ordeal, there’s a bigger problem. For the amount of money people spend on these cars and these parts, I expected a significantly better level of service. 140 days and I’m still waiting for the order to be completely resolved. Unfortunately, based on this experience, I would not order from Vivid Racing again.

*BEWARE SCAM SITE* This is not a real company, it is run by a group of scam artist stealing credit card information, what ever you do do not order from the website, nothing is actually in stock, they will take your money and card information and attempt to make a large fraudulent charge on your credit account. It’s insane the website is even still up seeing how many other negative experiences there are. BUYER BEWARE

Look elsewhere. Horrible customer service. Unable to fulfill orders. Good luck dealing with their AI chat. Pay attention to all the 1 star reviews and expect problems.

This is the second order I've placed for parts that your website claims are in stock, only to have my order cancelled because they were actually discontinued. Your website isn't up to date, and your inventory is falsely advertised