VITUREReviews of viture.com

Great glasses but recently they started putting apps behind paywalls that were initially free. I won’t be getting any more new tech from these guys. I lowered the rating due to the customer service.

Purchased a pair of new Luma Pro xr glasses. Received an obviously previously used item complete with scuffs on the glass case, dust and animal hairs on both the glasses and inside the glass case. Extremely disappointed and no reply from Viture when I raised this issue with them. UPDATE: Although Viture answered this complaint stating that they would reach out to me, they have not. I sent a complaint via their website and have not received a response after more than a week. I can only say that this company does not follow through with customer service and simply leaves meaningless responses . Second Update 22-02-2026 I have still not been contacted by the Viture company and thankfully bought them off of Amazon so they have been returned. All in all a very bad experience!

There is no information before ordering informing you how long this product takes to ship. It takes over 2 weeks. When I asked to cancel my order due to it not being there in time, I was told it could not be cancelled which doesn’t make any sense considering it is not even in the shipper possession. It has now sat on “carrier awaiting package” for two weeks. I think this company doesn’t quite have their systems figured out and I’d advise passing on it for now.

I purchased the VITURE Pro Neckband along with the 8BitDo controller to create a mobile productivity setup. While the hardware looks premium, the actual user experience has been deeply frustrating and inconsistent. The Main Issues: Fiddly Mode-Switching: The controller frequently jumps between "Gamepad" and "Mouse" modes on its own. There is zero on-screen indication of which mode is active, meaning basic functions like scrolling suddenly stop working. It is impossible to use this for productivity when you have to troubleshoot the input method every few minutes. Minimal Documentation: VITURE markets this as a "PC-like" experience, but the documentation is almost non-existent. There are no clear instructions on recovery steps for mode changes or reconnection behavior. I’ve had to rely on trial and error and Reddit threads rather than official guidance. Procedural Support: When I contacted support, I received a corporate script asking for serial numbers and videos. This "procedural" approach ignores the core usability flaws of the product. Suggesting "head-gaze navigation" is not a solution—it is an uncomfortable gimmick that is impractical for real work. Final Thoughts: If you need a reliable, "plug-and-play" tool for work, do your research. For a "Pro" price, I expected a stable ecosystem, but instead, I feel like a beta tester for an unfinished product. This has been an expensive and disappointing purchase.

I’m not here to bash the product, just their customer service. Now although they do respond promptly, they WILL NOT back what their Virtual AI bot told you about discount options. I wanted to know how much longer I had to wait for “The Beast” which I ordered end of October 2025. In December I contacted them and was given 3 option one of which was to upgrade to the Luma Ultra which was $50 more for free, I opted to just wait until Jan. 2026. So, Jan 12, 2026, I contacted them again, and their Virtual AI responded immediately and gave me 3 options: To help make up for the inconvenience, we previously sent you three options: 1) Free upgrade to the model (worth $50 more) 2) Wait for the Beast XR Glasses and 5% your total order 3) Access to a new limited edition product release I chose option 1: the free upgrade this time because I was tired of waiting for The Beast Well a about an hour later, if that “Vicky at Viture” responds with this meat: “We are sorry for the wrong information in the AI response as the option are for orders that were suppose to ship before January. Hope you can understand that we could not update the order to Ultra without any more cost. Or, would you mind paying the price difference? Now keep in mind, even their Virtual AI assistant responded that this offer was made to me before, and here comes Vicky saying, “I should have never been offered those options to begin with. Imagine a company called VIRTUE, NOT acknowledging the option for a free upgrade that their VERY OWN virtual ai assistant offered?! For that customer service wise, they are more than deserve this single ⭐️ NOT THE PRODUCT, just the resciend of their free upgrade offer by Vicki because it was their bot that made the error.

Das Produkt wurde wie besprochen geliefert. Die anschließende Retoure, da mir das Produkt nicht gefallen hat, ist eine Zumutung. Bereits seit dem 01. Dezember ist das Produkt nachweislich zurück geschickt, aber auf eine Rückabwicklung wartet man vergeblich - ebenso wie auf eine Reaktion. Ich kann daher nur von dieser Firma abraten. Ich habe nun über 500,- Euro investiert und ich habe weder das Produkt noch das Geld zurück erhalten. Ich habe heute nochmal eine Frist gesetzt und werde den Fall danach meiner Rechtschutz und Verbraucherschutz melden.

I placed an order of 2 Luma Ultra Glasses, 2 8BitDo Ultimate Controllers and Pro Mobile Dock as Christmas gifts for children, using a discount code, all processed and confirmed, money taken from my Credit Card, then some time later an email advising the order is being cancelled due to being flagged a risk. I checked via an email and message sent via Viture webform, and their follow up email confirmed this, and also that if I reorder as they advise, my discounted order value and delivery before Christmas is basically not likely. To rub salt into the wounds, they advised I would not be told why this happened, so basically I am just to accept this and reorder at a higher cost with unlikely chance of delivery before Christmas. How can a company do this?

I would give them 0 stars if possible, they are horrible and complete liars. Ordered the Luma Ultra 2 weeks ago and it still has not shipped. Contact customer service everyday and they barely reply. One of the replies lied and said it was delivered already and they provided no proof it was delivered, other replies say it will ship the next day and it never did. Now I am just trying to get a refund since they won’t ship my order out but they are ignoring me completely, $600+ down the drain. Do not buy from them!!!