Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
277 reviews
VITURESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded by veterans from Google and Apple, VITURE is a global pioneer in the XR industry, redefining immersive experiences and next-gen digital consumption through cutting-edge technology, sleek design, and user-centric innovations.
VITURE (viture.com) has 277 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 190 reviews with 5 stars · Clear filters
The delivery was so fast. Came earlier than expected. The glasses are unreal to wear. So comfortable, clear, and the sound quality is amazing
By Debra E.
Response from VITURE· Jun 8, 2026
Hi Debra, thank you so much for your lovely review!
Shipping was fast and the product was amazing. I’ve been using my Viture glasses for a few months and gaming has been top notch. I highly recommend
By Jonathan P.
Response from VITURE· Jun 8, 2026
Hi Jonathan, thank you for the awesome review!
I'm very please with my Viture AR pro. The picture is great. It's easy to use.
By HL
Response from VITURE· Jun 4, 2026
It's great to hear that! Thank you so much for your support!
Pre-ordered the Luma Ultra glasses. Shipping tool awhile but had updates every couple of days at least. The product itself is amazing with very clear optics once you adjust them and very syable sensors. The one drawback was a manufacturing defect that caused two sets of them to crack at the hinge. Viture customer service was great about arranging for free exchanges to make it right though.
By Nick
Response from VITURE· May 27, 2026
Thank you so much for the kind and detailed review, Nick! We're really glad to hear you're enjoying the Luma Ultra's optics and sensors, and that our team was able to take care of the exchanges for you. We're also sorry about the hinge issue on those earlier units — your feedback has already been passed along to our product and quality team so we can keep improving the design. Thank you for sticking with VITURE through this, we truly appreciate it!
Vielen Dank für den tollen Support! Wenn alle Kunden so behandelt würden, wie von Viture könnten wir uns glücklich schätzen! Macht weiter so. Euer Produkt ist klasse.!!!!
By Thorsten M.
Response from VITURE· Apr 30, 2026
Vielen Dank für Ihre herzliche Bewertung, Thorsten! Es freut uns sehr zu hören, dass Sie mit unserem Support zufrieden sind und das Produkt gefällt. Solche Rückmeldungen motivieren unser Team enorm. Wir sind immer für Sie da!
I had an issue with my Viture Pro XR glasses that I bought a couple of years ago. It turned out to be a problem that couldn't be fixed and even though it was out of the warranty period, Viture still issued me a 20% refund on the Virure Beast glasses that I had already purchased and was just waiting on delivery. I can't say enough positive things about my experience with Viture and in particular, Claudia, the representative who was handling my case. I was always responded to in a prompt and courteous manner and Claudia went above and beyond to make sure that my issue was resolved to my complete satisfaction. So, not only was the customer service top notch, but I received my Beast order, and I am thoroughly enjoying them. A great product and customer service that truly cares about the customer? That's what sets them above their completion and has earned them a loyal customer going forward. Thank you Viture, and thank you, Claudia!
By Bill B.
Response from VITURE· Apr 30, 2026
Thank you so much for this wonderful review, Bill! We're truly touched by your kind words. Going above and beyond for our customers is what we strive for, and we'll be sure to pass your compliments along to Claudia. We're thrilled you're enjoying your Beast glasses, and we look forward to continuing to serve you!
Great product! But what prompted me to write this review was the great service. My headset broke after an update (I don't know why, something to do with firmware). Usually I'd accept that that's the end of it and I'll get nothing. But I submitted a support ticket with Viture and they were super helpful. They tried to fix the problem remotely with me but that didn't work, so they organised a complete replacement. Very happy with everyone who worked on the issue :)
By Kale M.
Response from VITURE· Apr 30, 2026
Thank you for sharing your experience, Kale! We're glad our support team was able to resolve the issue with a complete replacement. Your satisfaction means a great deal to us, and we hope you continue to enjoy your VITURE glasses!
I got them early on through a Kickstarter I believe (or when they raised their own fund). And I have loved using the glasses on planes to watch movies without craning my neck!
By Jonathan B.
Response from VITURE· Apr 30, 2026
Thank you for your kind review, Jonathan! We love hearing that our glasses have been a great travel companion on planes. Here's to many more comfortable and enjoyable journeys ahead!
