VitaspringsReviews of vitasprings.com

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1.5/ 5

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134 reviews

Vitasprings1.5Bad

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About Vitasprings

Vitasprings offers health supplements and natural herbal products for both men's health and women's health, including vitamins, nutritional and anti-aging supplements, diet and sports nutrition health supplements, natural personal care, health and beauty supplies.

Vitasprings (vitasprings.com) has 134 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.

Also known as: vitasprings.com
Website: vitasprings.com
Category: Food Production
Listed on The Fair Hearing: 2026

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Mar 10, 2014

Unhappy with length of time to deliver

I placed this order on Fri Feb 21, I received a call on Mon the 24th saying that they had received my order and would fill it. Two weeks went by and there was no update to my order. Finally, late on Fri Mar 7 I get the much anticipated "Your order has shipped". There was no indication that it would take 2 weeks to fill and ship my order, there was no notice, no update, no nothing. I am quite unhappy with this, especially since the tracking number showed "No Order Found". Looking again today (Mar 10), I see that the order has been shipped via 2-day mail - which may or may not be the standard method. But after this experience of having to wait 2 weeks for something to ship, I'm not likely to return and I'm going to be hesitant to recommend my friends. We'll see.

By Temperance

Response from Vitasprings· Apr 21, 2014

Hello, we would like to apologize for the unsatisfactory experience with our company. Orders usually take 2 business days to process plus the standard 3-5 business days to ship to your location. If the item is sold out, it will be transferred from our east coast warehouse, we will take additional days to process your order. We double checked your order, 2 items transferred were transferred from our east coast warehouse, therefore your order was delayed. We would like to assure you that Vitasprings take all negative feedback seriously and consistently looks for ways to improve customer service and order processing. For any inconvenience this may have caused, we will work hard to ensure your order arrives to you as quickly as possible. Your order was sent out by Priority Mail on last weekend, your order will be delivered in these couple days. If you have any questions regarding our company or products please feel free to contact us. Best regards. We have put trace of your shipment with DHL, your package is held in customs, they randomly checked shipments, if any problem, they will contact the recipient directly. We tried to file loss claim with them, but the claim had been denied. Please try to contact DHL, the tracking number of your package is 082411099278, and the customs form number is LN836245320US. You might find the package information from the customs. Sorry for your inconvenience.