The Vitamin ShoppeReviews of vitaminshoppe.com

I emailed the company twice, first time they lost my case of energy drink, second they replaced the shipment with a janky brown box with the cans flying around. To top it off, it wasn't even the correct amount I ordered and it had leaked and became dis formed. I emailed customer service and they said "my products were not damaged." I can not open the cans to even drink as they are so damaged. Customer service hung up on me when I called to address the issue as well.

Terrible company. Ordered some pre workout powder. Sent it to me all congealed and hard in the tub. Sent photos and asked for my money back. Refused and would only offer a gift card. Now ignoring me after I asked them to use this to send me a replacement item. I have even emailed their CEO Sharon Leite at her email sleite @ vitaminshoppe.com and been ignored.

Placed an order totaling 26 items which were said to be shipped within 48 hours. 72 hours later, 1 received, 7 have shipped and the remaining 18 items still nothing. Stores are low on stock and online is even worse as far as delivering on standards set by themselves. I will be taking my business elsewhere.

I’ve been an auto-ship customer for many months. Every month I receive five cases of Celsius beverages. Last month I received a bad lot. I tried cans from 3/5 cases and all were flat and bad. My husband called customer service to return or exchange only the unopened cases. The agent told him that “we don’t process refunds for buyer’s remorse.” We’ve been a customer for MONTHS for the SAME PRODUCT!! We were told that we couldn’t return unless we drove 1.5 hours to a brick and mortar location. The next day FedEx showed up, unanticipated, to take our return. It’s been over two weeks and no refund. When we called customer service today we were told that they hadn’t received the return and would NOT be processing any refund. I would never recommend doing business with this company!

BEWARE....HORRIBLE customer service. Every basic level, front line telephone rep is as rude as can be. When I asked to be transferred to a supervisor I was told that everybody answering the phone is considered a supervisor. That's laughable. It's almost as if they get rewarded to be A-holes. I called corporate level 2 and got the same bad attitude. I will take 100% of my business to Bodybuilding.com The Vitamin Shoppe has earned a big fat grade F.

I ordered 4 deodorants and 4 bars of soap. They came in 6 shipments over the course of 10 days. Talk about an affront to any sustainability efforts. And yes, they did all come from one location. What a waste of money on their part! And what a responsibility for me to have to watch for that many mailings on my front porch. I will never order from them again.

Bought protein the banana cream one about a month ago and im almost finished and shipped out a 3 inch nail out of the container.

Don’t order from them ! I had MRE protein bars arrive melted. You pay for FedEx shipping and they send cheap 5 day ground! Ripoff alert!