VitalPBXReviews of vitalpbx.org

VitalPBX software is pretty good until you get an issue. If you are using this as multitenant and making a business out of it. I would seriously consider looking elsewhere. Case scenario: Few issues on some tenants and some global issues. Affecting business so reach out to VitalPBX for assistance. You might as well be talking to a wall. Some of their new agents repeat the same question although been answered, some one else will come on the ticket and ask the same thing again. takes anything from 1-3 days for a reply. Ask for a call to explain, they ignore or again ask the same baseline questions. I have been using vitalpbx now for around 4 years and up until we had an issue. it was great. I am unable to move the business forward using this software and currently looking for alternative that has support. especially when paying $250 per server and about to start setting up HA so need additional licensing etc.

We moved our entire organization from 3cx to VitalPBX, over 1000 extensions, and have been pleased with its performance. We are a high-volume user and have no regrets.

Earlier in 2024 I was forced by 3CX shenanigans to look for alternatives. With 25+ systems it made sense to seek for a multi tenant. VitalPBX was actually the only one still offering a multi tenant perpetual license (Carrier Plus). Yes, it was a investment, but my customer relationships go 15+ years in the past and I hope to be around another 20 :), so huge saving on the back end. With VitalPBX being multi tenant, you save tons on cloud hosting as well.

Overall VitalPBX has been a great change for us. We love the multi-tenant, software is solid, it's been very stable. Thank you!

As users of the first versions of VitalPBX, we were able to appreciate the good initiatives in many aspects of the platform, and we collaborated with some of them as well. As time went by, it was understood that the vision was to provide "added" value versus other solutions, of course with profits like any business. The decision that I consider marked my disillusionment with VitalPBX was to restrict the basic functions that any other open PBX solution has, extension and call limits. I recommend that they resume the honor they owe to users and collaborators by offering something open for use with the option to grow with add-ons.

Easy going, no downtime, easy to manage. Technical support is proactive

Vitalpbx is the best pbx software I ever try

Vital PBX has ben a game changer for us. We were losing customers that were looking for more value than a Legacy PBX which is what we sold for many years. With Vital PBX in the cloud and the Multitenant feature, we were able to have a very cost effective solution for our customers with a lot more features like the ones in VITXI which is the Web based Collaboration tool that allows with just user and password to connect to your office and make and receive communication from customers and colleagues from any device.