Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
99 reviews
VitahealsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vitaheals is listed under Personal Care.
Vitaheals (vitaheals.com) has 99 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 39 reviews with 1 star · Clear filters
I can not believe how long it is taking me to get my supplements I still don't have it.
By Jenn O.
Response from Vitaheals· Jul 7, 2025
Hello Jenn, I am so sorry for the trouble with the order. The package has already been shipped, and USPS delayed the package. The package has been delivered to you already.
I will never purchase again from Vitaheals.com. I placed my order on April 30, 2025. After several days of not receiving a shipping notice, I checked on line. No info as to back ordered, nothing about shipment, nothing at all. I tried a chat session during business hours. No responses to multiple chat sessions. I called their phone number. It has a message "this number is not receiving calls" and it hangs up. You can't leave a message. So, I emailed on May 5th and here is a copy of my email... I placed my order with you on April 30, 2025. I have a confirmation that same day. I have emailed you, started a chat, and also called your phone number. NO REPLIES. Either tell me you have shipped my order or cancel my order. No response until a day later saying oh, sorry, we shipped your product today, May 6th. I checked the tracking number. Guess what. It still had not shipped on May 6th. So, did they cancel the order. No, they shipped it anyway. So, I purchased the product elsewhere and got it before Vitaheals shipment got here. Now I can't return it because you can't get them to answer the phone, nor chat, nor email to get a return authorization. You have been warned. Shop here at your own risk and you likely will get the same no responses I received. One star is way too good. I had to do at least one star to write this review.
By ABT1
Nothing was included inside package telling how to use product
By Douglas T.
Extremely late delivery!!!!!!
By Judy S.
I have yet to receive this order nor has it even shipped. I have emailed your company twice with ZERO response. Absolutely awful customer service. I needed these K-drops fairly quickly for my newborn daughter & I even paid for expedited shipping. I will never refer your company & will be warning my pediatrician who referred me to you, to reevaluate this decision.
By Hannah G.
My package was delivered to an address in Arizona and I live in Maryland - Customer service has been delayed and noncommittal about how to resolve this and at the moment, I'm out my product and $112. Not a happy camper. And it's very upsetting for me to write this - I know many small businesses struggle - I want o give this one the benefit of the doubt and it's difficult without communication.
By Sanzi K.
Still have not received our order.
By Kristine N.
Delivery is extremely slow
By Lori
