Broken headlamp and no one at Visus will respond
Headlamp broke after 6 months. Should be within warranty. No one will respond to my emails. Customer service number is disconnected
By Lauren T.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
107 reviews
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The world’s widest LED headlamp offering you 350 lumen of bright continuous illumination with unrivaled light coverage.
Visus Lights USA (visuslights.com) has 107 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
107 approved reviews, newest moderated first
Headlamp broke after 6 months. Should be within warranty. No one will respond to my emails. Customer service number is disconnected
By Lauren T.
Great headlamp! Very lightweight and extremely bright. Will make a great Christmas stocking stuffer!
By Todd
Excellent product
By Pieter P.
Horrible company to work with. Placed an order for 3 lights bundle purchase. Funds debited my account right away. Got my order confirmation number. Can't track my purchase. Contacted this company numerous times with ZERO responses. Had to call my bank and report this transaction. Horrible experience!
By Vlad
These Headband Lights r not only Lightweight and Comfortable But they r SoBright with 5 Different Settings . I have Theee and the Crry Case is very Conveniently Compact
By Edward C.
Great product but shipping takes a month or so.
By Eric W.
Husband loves it. Friends have seen it and want one too. Gave them your website.
By Margie L.
Great light! Brightest I’ve ever owned. Fits great! Definitely recommend
By Tony