visitortollpass.comReviews of visitortollpass.com

Bit of hassle collecting the Toll Pass at Orlando. I went to where I was told the dispenser was, but eventually had to go to a difference check in departure area away from arrivals. After that though all was good. I was a little concerned at some tolls that I wasn't going through the correct lane as of course VisitorTollPass isn't mentioned on the overhead signs. Pass just slips on rear view mirror, simple as that On returning to the airport there was a returns box just after the car return area - got an email update / bill at the end of the duration

The system works really well. Easy collection and use. I had to change rental car and the app was easy enough to change the toll plate. I even extended my use wit( no problem. All good..No after getting home after 9 hour flight at 20.00 I then found out that extra tolls had been added after my pass had been handed back. Even after a number of emails showing that the tolls were going away from Orlando airport after my pass was handed back. One I never went near and after my flight had taken off!!! I eventually got the tolls refunded but a hassle doing so, good system just let down by little bits.

What seemed like a great idea in principle to help tourists manage tolls in Florida did not turn out to be a good idea for us at all in practice. We picked up our prearranged toll pass from the vending machine at 4.03 pm on Friday 7th Oct, went to our hire car, input the vehicle registration and hung the pass on the rear view mirror as explained in the instructions on the app. When I checked my emails the following day I had received 2 emails, the 1st saying my trip had begun followed by the 2nd email saying my trip had now ended and to return the pass, the total time the pass was live was 2 minutes before it ended. As I was over 2 hours drive away I contacted the company to see what has gone wrong, they were unsure why it had ended 16 days early and informed me the best option would be to start a new trip, return the pass, collect another one and try from there, I was not willing to make a four hour return journey so I just avoided any toll roads the best I could for our holiday duration. I returned the pass on my return to the airport and informed them of that but no notification from them that I will get my $10 deposit back. Because of the issues I will not use this method of paying tolls in Florida again and opt for another means. The app refused to let me do anything until I had returned the pass but you would think the company would have a way of extending the pass while in use by a customer. It turned out to be just a hindrance to our holiday so for that reason I cannot recommend.