I needed to update my policy and the…
I needed to update my policy and the team was super helpful
By Beatrice B.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visitor Guard® provides the best travel insurance value for visitors to the USA, Canada, and abroad.This website is operated by The Guard Company, LLC., based in Virginia, USA. Our company focuses on protecting the health, life, and interests of visitors to the USA, new immigrants, international students, and exchange students. The Guard Company LLC holds a VA insurance agency license # 135729 and the owners of the company have served the insurance industry since 2003. Visitor Guard® functions as an insurance agency to design, market, sell and service insurance plans from many insurance carriers and plan administrators. The company and (or) its employees are licensed to offer insurance products. The insurance professionals here at The Guard Company, LLC are experienced and focused on finding each client the best solution to meet their individual needs.
Visitor Guard® (visitorguard.com) has 22 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
22 approved reviews, newest moderated first
I needed to update my policy and the team was super helpful
By Beatrice B.
Helpful staff to address any questions
By `Marc R.
It was very easy to do the application and customer support on WhatsApp is amazing
By Doris Campora M.
Response from Visitor Guard®· Jun 8, 2026
Thank you so much for your kind feedback! We are delighted to hear that the application process was easy and that you had a great experience with our WhatsApp customer support team. Providing quick, helpful, and convenient assistance is very important to us. We truly appreciate your trust and look forward to helping you again in the future!
Great! Immediate response for the questions and policy update request.
By Siva K.
Response from Visitor Guard®· Jun 8, 2026
Thank you for your wonderful feedback! We’re so glad to hear that you received immediate responses to your questions and policy update request. Providing fast, reliable, and helpful support is always our goal. We truly appreciate your trust and look forward to assisting you again.
very esy nd fast , more options to choose .
By Lisa L.
Response from Visitor Guard®· Jun 8, 2026
Thank you for your feedback! We’re happy to hear that you found the process very easy and fast, with plenty of options to choose from. We strive to make comparing and selecting the right plan as simple and convenient as possible. We truly appreciate your support and look forward to assisting you again in the future!
I want to thanks the visitor Guard service team, I have a correction in the name in my policy and in less than 24hrs was solved in a very easy and kind way. Cheers to all the service team!! I hope not to use the rest of the services(medical emergency) hahahahah Thanks again
By Luis M.
Response from Visitor Guard®· Feb 17, 2026
Thank you so much for your kind words! We are truly happy to hear that our Visitor Guard® Service Team was able to assist you quickly and make the correction process smooth and easy. Providing prompt and friendly support is always our goal. And yes — we hope you won’t need to use the medical emergency benefits either! But if you ever do, please know we’ll be here to support you every step of the way. Thanks again for taking the time to share your experience. We really appreciate it!
Before buying a Travel insurance for USA Trip for me and my wife I was going through Various plans of various companies on various Platform. I found Visitor Guard very supportive and gave instant replies to all my queries. Pallavi was very supportive , informative and quick in replying to my queries which enhanced my confidence in ThemThey were always ready to answer any of queries and that is the quality customer look for. Thinking of buying policy through Visitor guard once I finalize which policy to Buy
By Nitin
Response from Visitor Guard®· Jan 15, 2026
Thank you for your thoughtful feedback. We truly appreciate you taking the time to share your experience. We are glad we could assist and help answer your questions to build your confidence. Please feel free to reach out anytime as you finalize your decision—we are always here to help you choose the plan that best fits your needs.
They are very good at assisting.
By Muluken T.
Response from Visitor Guard®· Dec 11, 2025
Thank you for your rating and feedback. We are glad that we were able to assist you. Please let us know if you need anything further.