VIP PetcareReviews of vippetcare.com

Horrible experience!! First of all all i wanted was annual rabies shot and yearly basic shots. I explained this to the girl at check in and went over the ones i wanted..i had a coupon for free rabies shots. I also needed heartgaurd..both of my dogs are old girls and both have heartworms. I had moved to this area just a year ago. I almost drove the four hours to my old vet but decided against it and still regret not doing so. When we were checking out i found out they gave them ALL the vaccines including ones i did not ask for!! I was told i really had no choice..cost 200 more than i was expecting..and to top it off the next day the lab results came back that both of my dogs are negative for heartworms..NOT TRUE!! How many other owners are given false information? Did they even run the tests? I think not..plus try to call and no one answers!! Also now one of my dogs has a horrible rash!!!

We received an email coupon indicating VIP Petcare is now doing nail trims, which has been unavailable during COVID. So we took our dog to one of the local pop up clinics to have this service performed. After checking in and waiting 45 minutes, we were told (with no apology) that they did not perform nail trims at that location due to the location having its own grooming business. When I responded that VIP had wasted our time, the tech told us it was our fault because we didn't tell her that we were there for a nail trim. Note she wasn't asking anyone what service they needed during check in. It was only after I reiterated that VIP had wasted our time that we were offered an apology. Extremely disappointing customer service. Recommend having low expectations if you take your pets to VIP.

Do NOT bring your dogs/puppies here!! RUN!! I went here took my perfectly healthy puppy to get MICROCHIPPED he died the next day. He was healthy 2 days prior to he had a certificate of health vets said he was hyper and healthy! I’ll make sure I write on every platform and take it to court

This people kill my dog!!! I went for a rabies vaccine Sunday February 14 and yesterday the 15th at night my doggie had diarrhea and he was very agitated all night, he didn’t sleep, he couldn’t lay down. This morning I took him to the vet and he die in my arms. The vet told me that more likely was the vaccine. That’s the only thing different that I did with my dog, before that he was playful and no problems. Vip petcare called me from corporate office offering an autopsy but I don’t want my dog to be chop off just to tell what I already know, the vaccine kill my dog. We are devastated, my 7yo girl can’t stop crying and asking why did we put that vaccine on him. The doctor who did it on Sunday was very rude and I’m questioning now if he probably didn’t put it right. Nothing is going to bring my doggie back but please don’t take your dog to this place at pet supermarket. Who knows what brand of vaccine they use, they don’t disclose anything. :(

Our one year old, perfectly healthy English Bulldog died on February 29,2020 while receiving a simple one year booster vaccine at VIP Pet Care. A veterinary technician applied so much pressure to him, turned him on his side, and while we pleaded with them to turn him over and lessen their weight on him, our beautiful dog seized and became unresponsive. At that time the veterinarian frantically tried to revive him BUT not a single technician knew how to administer oxygen or intubate him. He was carried lifeless to our car where we instructed to drive him 10 minutes to an emergency veterinarian. He had already died and nothing could be done. Our 5 year old (and numerous patrons witnessed this tragedy). Since then, we received a written promise that his Autopsy and cremation would be covered in full by this company. It is almost 5 months later and VIP Pet Care has not paid any of the expenses. They have offered our family NOTHING. The autopsy shows our dog had no prior conditions that would have contributed to his violent death. I cannot put into words what our family has been through. VIP pet care will not respond to our emails/calls/messages or to the emails and calls from the Animal Hospital who cremated our dog and performed the autopsy/necropsy. This company has traumatized us, especially our 5 year old who watched his best friend die, crushed under the weight of untrained, inexperienced veterinary techs.

Took My 2 Small (4lb & 3lb) Puppy Dogs for An oral Bordatella shot @ pet supermarket. The vip pet care vet jammed a needle in the right hip hard & fast. The dogs screeched. 1 dog didn't move for days & the other for a week. They both have permanent serious damage. Pet supermarket & vip pet care both have no remorse & refuse responsibility for damages. The actions of these companies are negligent & dispicable & unforgettable. The conditions were unsanitary. There was blood everywhere from the vet rushing & being wreckless.