First time using this company
First time using this company. I found an item I had wanted on Amazon that was no longer available and at a lower price! Free shipping was fast as well! Will buy from again! Thank you!
By Malisa
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
568 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...
VIP Outlet (vipoutlet.com) has 568 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
568 approved reviews, newest moderated first
First time using this company. I found an item I had wanted on Amazon that was no longer available and at a lower price! Free shipping was fast as well! Will buy from again! Thank you!
By Malisa
I found a rare discontinued toy for a great price on VIP outlet! Free shipping was lightening fast. I had a great experience and will definitely buy from them again!
By Happy C.
My first order from VIP outlet was a great bargain and I received it much sooner than expected. I will now search this site whenever I need to make a purchase.
By Hunter H.
I have made many orders. Many have been great bargains and arrived in excellent condition. However there have also been several that have arrived damaged or were not the item as shown. I didnt rate this down but one star because returns are free and easy. Refunds are fairly fast. I would use this outlet more if the were more concerned about making sure things were right before shipping.
By warren
Shipment was quick, especially considering the season, and the product was as described and worked perfectly! Thanks!
By BillK
Every item I purchased I was very satisfied. Fast shipping and free shipping a big plus. Highly recommend!
By agnieszka B.
Don’t trust. Scammers. You’ll lose your money and get something that vaguely resembles the real item you paid for but either way you’ll be defrauded. They mix in some real orders but combine it with scams galore.
By Cm
Response from VIP Outlet· Jan 13, 2020
Hello, Thank you for submitting a review with us. I'm sorry to hear you had a bad experience with this order. I'd like to try and make things right with you. I'm unable to find an order using the information shared in this review. Please provide an order number so I can assist you further. Please give me a call back at 888-792-7372. I'm available Mon - Fri from 9 am to 6 pm ET. I'll be glad to assist you.
Scam, never received my item. Customer service hangs up on me when I ask them to check on my order status. No replies through email.
By Matt
Response from VIP Outlet· Jan 29, 2020
Hello, We apologize for the inconvenience with this order. We sent you a direct message with an update on the status of this order. We apologize for the inconvenience you had to go through with this purchase. Please review our direct message for an explanation and an offer for the inconvenience. If you have any other questions or concerns. Feel free to respond to our direct message. Or, we can be reached at 888-792-7372. If you prefer you can send us an email to [email protected]. We'll do all we can in order to avoid issues like this in the future.