Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
568 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...
VIP Outlet (vipoutlet.com) has 568 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
568 approved reviews, newest moderated first
Happy customers
By Lakshmi P.
Response from VIP Outlet· Oct 1, 2023
Hello Lakshmi, You're very welcome! I'm delighted to hear that you're a happy customer. If you ever have more questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Have a wonderful day! Best Regards, VIPOUTLET User Experience Specialist
Bought a refurb Galaxy smartwatch. No instructions included. Will not hook up to my Samsung smart phone. No replacement, say they don't have one. Not able to do a remote fix. Not a place to make a purchase.
By CG
Response from VIP Outlet· Sep 16, 2023
Hello, We are terribly sorry to hear what you are going through. We'd love to make this right. Please let us know your order number so we may take a deeper dive into the situation. Best Regards, VIPOUTLET User Experience Specialist
Sellers are rip off artists. I was sold a fake brand that didn't work. What a waste of money.
By CKG
Response from VIP Outlet· Sep 1, 2023
Hello, We are terribly sorry to hear what you are going through. We'd love to make this right. Please let us know your order number so we may take a deeper dive into the situation. Best Regards, VIPOUTLET User Experience Specialist
Ordered 3 computers. Received 1. Others never shipped. Still waiting for refund. Horrible experience so far. Chat was less than helpful and offered nothing.
By Lawrence N.
Response from VIP Outlet· Aug 24, 2023
Hello Lawrence, We are terribly sorry to hear what you are going through. We'd love to make this right. Please let us know your order number so we may take a deeper dive into the situation. Best Regards, VIPOUTLET User Experience Specialist
Like so many others: bait and switch. Order the newer expensive version of an item and they send the cheaper older version of the item. Is it by accident or they are hoping you don't notice? It seems way too common of a theme to think it happens by accident as often as their reviews say. CS was polite but unhelpful in doing anything other than: 'Please return the item back first so our facility can look for the correct item and ship it back if available." I don't want to be in limbo for weeks. I don't plan to ever order from this company again.
By Isaac X. P.
Response from VIP Outlet· Aug 19, 2023
Hello Isaac, We are terribly sorry to hear what you are going through. We'd love to make this right. Please let us know your order number so we may take a deeper dive into the situation. Best Regards, VIPOUTLET User Experience Specialist
Order#36744706 If you value your time and money, don’t even bother placing an order. You are better off buying at someplace else.
By Mehul P.
Response from VIP Outlet· Aug 18, 2023
Hello Mehul Patel, We are terribly sorry to hear what you are going through. We'd love to make this right. Please let us know your concern so we may take a deeper dive into the situation. Best Regards, VIPOUTLET User Experience Specialist
VIP outlet send used phones! Never buy from them Nightmare experience First they send a used off brand phone ( they made me send pictures and a video), I have to print a label and drop it off,then they take forever and tell me the item was not returned after 3 weeks. I had to get a tracking number to prove I sent back the used piece of trash they mailed my son. They have only inconvenienced me with terrible return policy and just terrible business practices. Why would you not check a phone before you mailed it? I understand reselling returns, but to send used when I purchased a NEW one? Bad business Terrible service, terrible experience I would never recommend buying anything from this scam company!
By Mandy H.
Response from VIP Outlet· Aug 18, 2023
Hello Mandy, We're sorry to hear about your negative experience. We strive to provide the best service and products to our customers, and we apologize if your expectations weren't met in this case. Your feedback is important to us, and we're committed to addressing and resolving any concerns you may have. Please reach out to our customer service team so that we can work to make things right and improve your experience with us. We value your feedback and appreciate the opportunity to learn and grow from it. Best Regards, VIPOUTLET User Experience Specialist
I was hesistant to order based on reports on Reddit that the high demand item (HP Victus 15L, 5600G) I was interestested was being order then canceled abruptly. To my surprise, I was able to order with no issues, and 12 days after the item was highly publicized on Reddit. Looks like they do keep up with stock after all! Great job VIP Outlet. Wish you still had stock so I could order another one.
By Joe R.
Response from VIP Outlet· Jul 22, 2023
Hi Joe, Thank you so much for taking the time to give us your feedback! We are really glad that you had a great purchase and hope to see you again soon! Best Regards, VIPOUTLET Customer Support
