Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
455 reviews
FasbagsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fasbags - Crozus was founded in 2019 with a mission to deliver Luxury for Less while becoming one of the most trusted and leading stores in the market. Since our launch, we have built strong, lasting relationships with our customers by putting customer satisfaction first in everything we do. Satisfaction Guaranteed: 30-Day Free Returns, Exchanges, or Refunds | Free & Fast Shipping | Duty-Free. If you have any questions about our products or your order, please feel free to contact us. We're here for you - today and always.
Fasbags (vipfasbag.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 9 reviews with 4 stars · Clear filters
Product is good and customer service responds right away for questions or issues.
By leon
Response from Fasbags· Apr 22, 2026
Thank you for the feedback, leon! We’re glad you’re enjoying the product and that our team was able to provide the quick support you deserve. Thanks for choosing us!
This is not a spam company I received my bag as shown. However it does take 15-17 days to be ready to ship. The original bag I ordered was not available so had to pick another. David was very helpful in keeping me informed. Originally ordered 12/30/2024 & received 1/21/2025.
By Dolores D.
Response from Fasbags· Jan 25, 2025
Thank you so much for your kind words. I am so sorry for the inconvenience of the out-of-stock bag. I truly hope for a chance to serve you better next time!
Their customer service was quick to respond. However, when they offer coupons, the code doesn’t work if they discounted price is less than what the coupon would deduct. With some other sites I shop, you can use coupons on top of already discounted items. Their site doesn’t say this isn’t allowed. It also doesn’t inform you why your coupon code doesn’t work. It just says this code can’t be used on your item. It should tell you this code can’t be used because your price is already lower than it would be using said code. Also, I assumed I was getting a knockoff bag with the price I paid. However, it doesn’t state that anywhere on the site. I thought the bag would still have a serial number and it doesn’t. Also, the chemical smell of my new bag is crazy bad!! The other reason for my 4-Star rating is the packaging. It was taped like crazy and I almost cut my new bag trying to open the package. I did slightly cut the dust bag that came with it. Thankfully I didn’t cut the actual bag itself though.
By Candice H.
Response from Fasbags· Jan 22, 2025
We’re glad our customer service met your expectations, but we apologize for the coupon's confusion. Your suggestion for clearer messaging is greatly appreciated, and we’ll work on improving this. We’re sincerely sorry to hear about the smell and packaging issues. Your experience matters to us, I hope we can support you further on this to make up this situation.
Customer was extremely responsive to my inquiry when the website had a glitz. I received my bag ahead of scheduled
By Kathleen from N.
Response from Fasbags· Oct 9, 2024
Thank you so much, Kathleen. We're delighted to know you enjoyed your experience. Your comments are incredibly valuable to us and inspire our team to continue providing top-notch service. We can’t wait to welcome you back soon!
Received much quicker than I expected. They do a great job of keeping you informed during the shipping/delivery process.
By Glenda F.
Response from Fasbags· Dec 14, 2022
Hi Glenda, thank you for your feedback. Please let us know if anything we can do to serve you better. Our team always would like to improve our service. Best Wishes to you!
I wanted to order online a new bag for my daughter, but their online site didn't work...
By Dung M.
Response from Fasbags· Oct 26, 2022
Hi Dung! This is our official website, please check it out here:https://faxbagx.com/
The quality of components sold is the best, and even with a guarantee. The price is pleasant.
By Nicholas B.
Response from Fasbags· Jun 21, 2022
Hi Nicholas, thank you so much. Please stay tuned and see more of our new collection for summer.
I worked with Shelly and Eros and they resolved my issues with low stock and replacement of another item.
By Jean S.
Response from Fasbags· Jun 8, 2022
Thank you so much for your kindness. We hope to serve you more in the future
