It is the best shampoo we have ever…
It is the best shampoo we have ever tried by far. Smells amazing and leaves my hair and scalp super clean! and its safe for my dyed hair too :)
By Valentina
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
523 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to create highly-effective, natural cosmetics that preserve the values and traditions of the Red Yao Women.For over 2,000 years, the Red Yao tribe has lived isolated, high upon the rice-terraced mountains of Longsheng. They developed a distinct culture centered around rice cultivation and hair care. By using the nutrient-rich, Longsheng rice and rituals passed down mother-to-daughter for centuries, the Red Yao women have developed a completely natural method to achieve long, strong, healthy hair that doesn’t grey with age. With only 300 tribe members remaining, we feel it our responsibility to share their story with the world. We work directly with the Red Yao villagers to source their rice, at a premium, to add into our shampoos and hair care products. We use the same Red Yao techniques and rituals, developed over centuries, to hand-make and craft our cosmetics. Due to economic pressures, the Red Yao traditions are vulnerable to extinction within a generation. Along with sourcing rice at a premium, 5% of Viori’s profits go directly back to the Red Yao tribe and preserving the Longsheng area. To learn more, go to www.viori.com.
Viori (viori.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
523 approved reviews, newest moderated first
It is the best shampoo we have ever tried by far. Smells amazing and leaves my hair and scalp super clean! and its safe for my dyed hair too :)
By Valentina
Great quality products. I have thick,fine long hair past my waste. My favorite part is the sents. The Terrence garden is my favorite. Reminds me of lilacs. I had an issue and they immediately helped resolve and fix the issue. Can't wait to try the citrus sent next!
By Rylie S.
Response from Viori· Jan 7, 2021
We are SOOOOOO sorry you had trouble getting a hold of us. We have found email support is the most efficient and best way for our team to help everyone. We have ZERO intention to trick or scam customers. Sometimes customers checkout with the subscription option selected, that is our default setting because we are a subscription company and our products are 20% cheaper when you subscribe. And you can cancel at any time!! So if you are not happy, I can definitely refund you and make sure you are happy! I just spoke with our customer service department, it sounds like they have been in contact with you and are starting to help you out. However, I want to make sure you are extra taken care of. Please email me at [email protected] and I will make sure things are made right with you! Once again, sorry for the inconvenience! And THANK YOU for the feedback!
Makes my hair flat n lifeless & Very itchy! I dont like this Conditioner & shampoo, nope My hair feels like straw
By Cathy B.
Response from Viori· Jan 7, 2021
We are super sorry our shampoo did not work for your hair. We will 100% refund your money and make sure you are taken care of. Because our products are as mild as you can get, when an individual has an itchy scalp it is because they are allergic to a certain essential oil in our scents. Once again, we will make sure you are taken care of. Please email me at [email protected] =) Talk soon!
I wish this product wouldn't strip my color, specifically the shampoo bar. I've used it twice, and twice I've noticed patches of grey where there were none before. I do not notice my color running down the drain with the conditioner, though. I believe they claim it is color safe, but it is not. I'm returning the other shampoo bar (and the conditioner), Hidden Waterfall, since it's likely to to the same.
By Carmen
Response from Viori· Jan 7, 2021
So sorry you had this experience! It is sulfates and parabens that strip away dyes and chemical colors. Our products do not have parabens or sulfates that is why we state they are color safe. Sometimes, certain brands can be effected by intense rubbing of the bar, but we rarely ever see this. I want to make sure you are extra taken care of. Please email me at [email protected] and I will make sure things are made right with you! Once again, sorry for the inconvenience! And THANK YOU for the feedback!
The products are amazing and so gentle on your hair. They don't leave any residue and have a very faint, refreshing scent. This is the only shampoo and conditioner that I have used for the past 8 months!
By DeAnna W.
Omg i love this shampoo and conditioner bar! My hair and scalp feel amazing, i could tell from day one i was going to love them. My hair is soft, very shiny and healthy looking now. I make soap also so i am impressed how these perform!
By Denise S.
My hair has never felt healthier. I've been using their product for over 6 months and I couldn't be happier. I love that it's plastic free, sustainable, and cruelty free. I suffered from itchy scalp for a long time. Ever since my first use I haven't had any itchiness. It's been a blessing!
By Stacie M.
Great product!!! Bars leave your hair feeling very soft and moisturized as well as having a wonderful smell. Very fast shipping. I will be ordering again.
By Hattie P.