Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
190 reviews
VIOLETTE_FRSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 45 reviews with 1 star · Clear filters
I like the product, however I do not recommend to order from their website. Shipping is rather a problem, the time frame mentioned on the website violette.fr does not correspond the reality. Money was paid but no product was received… Is it legal to do so?? So disappointed!!
By Elvira
So glad I read the reviews before ordering. Found this brand via Sali Hughes who I absolutely respect & trust, my number one resource for researching before buying beauty/skincare/cosmetics. Check out the on French style beauty - Violette sound so good there. I'm completely put off by the really bad delivery and service reviews, so won't be ordering right now. But I do want to order! Please fix this Violette. I don't see you stocked anywhere else in the UK.
By lowetides
The lip nectar is the worse lipstick I ever bought certainly because of the toxic ingredients. Yuka rated 21/100 as bad meaning it contain dangerous ingredients. It leave your lips super dry and uncomfortable. Because you can't try in in a retail shop you have to buy it online. You can't return your item if you don't live in the US. Took 10 days to arrive (US to UK) Just a disappointment.
By Elisabeth L.
Response from VIOLETTE_FR· Sep 25, 2025
Hi Elisabeth, Thank you for your feedback. Apps like Yuka can provide quick insights, but it's important to note that they sometimes lack the nuance needed to evaluate cosmetic ingredients accurately. For example, an ingredient may be flagged based on its use in different contexts (such as inhalation or ingestion), rather than its intended use in cosmetics or when it is used in nanoparticle form. We value your feedback and take it seriously as part of our commitment to continuous improvement. If you have any additional questions or concerns, please feel free to reach out. We are sorry to hear about your shipping experience- we have passed this feedback to our operations team.
Fatto un ordine il 3 giugno. Siamo al 24 e non ho ricevuto nulla. Non solo. Ho contattato più volte il servizio clienti che mi continua a girare il link di tracciamento. Peccato che è aggiornato al 20. Ho contattato anche gls che mi ha detto chiaramente che il pacco non è più localizzabile e di contattare il mittente cosicché possa aprire le adeguate procedure di controllo. Peccato che loro mi hanno semplicemente risposto di aspettare ancora. Pessima la spedizione. Pessimo il servizio clienti. Chissà se riceverò mai il mio ordine e in che condizioni visto che è perso chissà dove con queste temperature
By Vale
If I could have left less than 1 I would have. Ordered 5th June. Nothing. Following tracking is impossible. Has not moved from some far away place since 5th June. Dismissive and delayed response from customer service. Just terrible. I just want to give up now and get my money back but apparently noting can be done until 30 days have passed. I’ve never experienced such ridiculousness. No respect for the customer. No support. No help at all. Fobbed off multiple times. Please DO NOT buy from this company and woman. Oh my cream does some of her products if you’re desperate and next day delivery with free samples. To be honest everything I have bought from this company violette is hyped and utter cheap rubbish. Please don’t waste your money or energy on this joke of a company.
By Sarah
Hace dos semanas que realicé dos pedidos. Nada se sabe de ellos. El seguimiento no se actualiza y cuando escribes a atención al cliente dan respuestas automáticas con el link de seguimiento ( que ya tienes y ves que no se actualiza) y ninguna solución ni previsión. No compres. No hay más que leer la cantidad de comentarios de que no llegó su pedido.
By Ana T.
AWFUL CUSTOMER SERVICE - waited over 2 weeks for an order costing over £200. @evridelivery ignored instructions to leave with my neighbour (which is a restaurant and was open) and just left my package on the street! Sent photographic proof to customer service and was told ‘In most cases, packages show up a few days (or even up to a week) after they’ve been marked as delivered’ - it was left in the streets of SE London! It DEFINITELY isnt going to show up! All generic replies from customer service which all more frustrating. Believe the 2* rating on Trustpilot- AVOID AT ALL COSTS.
By J/
Do not order!!! Only automatic replies, no status updates on order and still not arrived after more than 2 weeks. I will end up with no money or product. A company with this customer service I doubt can deliver a good product. Avoid!!!
By Mihaela S.
