Sunday, November 8, 2026 · Customer reviews of US businesses
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190 reviews
VIOLETTE_FRSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
190 approved reviews, newest moderated first
la livraison est vraiment trop longue,de plus si les rouges à lèvres sont bien, couleur et effet bouche mordue ils ne tiennent pas longtemps et dessèchent énormément les lèvres, quant aux fards à paupières, malgré une bonne base ( smashbox) ils ne tiennent pas bien. mention spécial aux fard à joues et kabubi que j'aime beaucoup
By LILI
Tellement déçue ! En passant commande pour des produits FRANÇAIS je pensais les recevoir rapidement. Quelle ne fût pas ma surprise de voir que le colis est expédié de l’étranger et que 15 jours après avoir commandé, cette dernière ne soit toujours pas livrée.
By REJANE B.
Response from VIOLETTE_FR· Oct 15, 2026
Bonjour Rejane, Toutes nos excuses pour le délai de livraison de votre commande et la frustration occasionnée. Notre équipe est répartie entre la France et les États-Unis, avec l’ensemble de nos opérations gérées depuis les États-Unis. Il est très important pour nous que vous ayez une belle expérience avec la marque, et nous avons transmis votre retour à notre équipe logistique. Nous nous excusons pour cette expérience de livraison et travaillons activement à mettre en place de meilleures solutions pour l’avenir. Nous comprenons que les délais soient frustrants. Si vous avez besoin d’aide pour localiser votre commande, notre équipe reste à votre disposition à l’adresse [email protected]. Avec amour, Équipe VIOLETTE_FR
My experience with Violette_FR has been consistently very positive. The products are excellent and distinctive, and I love the brand’s beautiful, thoughtful aesthetic. There was some confusion with my recent order, but the team corrected the mistakes generously, which I really appreciated. I will happily continue ordering from them.
By JelenaBG
Response from VIOLETTE_FR· Oct 15, 2026
Thank you Jelena! We are so happy to hear that you have had a great experience with our products. We are also glad to hear were able to effectively address any concerns and improve your order experience. We appreciate your kind support so much! Avec Amour, Team VIOLETTE_FR
I ordered the product on the 1st of September to the UK. The order apparently was shipped on the 2nd of September and since then there were no updates on the tracking website. I contacted customer service after 2 weeks of no updates and they gave me the usual answer than it is on its way (quoting exactly same information as I saw from the tracking website) and that it will soon arrive and they will keep an eye on it. Safe to say they didn’t keep an eye on it and I contacted them another 2 weeks later that the order is still not here, and was GHOSTED… gave them a full week to investigate before I told them I would proceed writing this review and nothing. I ordered 3 products from their website, was really excited to try it but honestly what is this customer treatment. A premium customer brand is not just an expensive product, but it’s also how you treat your customers.
By Ania S.
Response from VIOLETTE_FR· Oct 8, 2026
Hi Ania! Thank you for taking to time to write this feedback. It's important to us that you have a great experience with our brand, and we have passed this note to our Customer Experience team. We apologize for this experience and we are working to create better solutions for the future. We are sorry if you haven’t received your order. If you still need assistance, please kindly reach out to us [email protected] so we can better assist you! Avec amour, VIOLETE_FR Team
Responsive and pleasant. Also amazing products!
By Lynn R.
Response from VIOLETTE_FR· Oct 15, 2026
Thank you Lynn! We are glad to hear you were happy with our service and our products! We appreciate that you took the time to share these kind words. Avec Amour, Team VIOLETTE_FR
The philosophy, the formulas, and the entire aesthetic of Violette_FR are truly on another level! I absolutely loved every single product I purchased. Each one has a story to tell, emotions to awaken, and a way of celebrating and bringing out the woman in you. Keep going exactly as you are! Sotiria
By Sotiria K.
Response from VIOLETTE_FR· Oct 15, 2026
Thank you Sotiria! This is so lovely! We are so touched that you connected to our products and brand in this way. It means to much to hear your kind words. Thank you for being a member of the VIOLETTE_FR community! Avec Amour, Team VIOLETTE_FR
Quality products and quality service - I had orderded from Violetter_FR previously and knew I really iked their lip products, especially bisou jelly which is perfect combo of easy to apply on the go gloss, with just enough pigment. The delivery of my recent order was delayed- totally the fault of the shipping company- and the customer service at Violette was responsive and friendly. Order received and then a friendly follow up from customer service to ensure everything was OK. I can now add the lip plume and bisou balm to my list of favourite lip products- and the chocolat and, mon cherie are perfect colours for autumn. Thank you!
By WendyG
Response from VIOLETTE_FR· Oct 15, 2026
Thank you Wendy! We are so happy to hear that we were able to assist you and improve your experience! We are always happy to assist you with any order questions or concerns. Thank you for sharing your enthusiasm for our lip products! It means so much to hear that Bisou Jelly, Bisou Balm and Plume Lip are among your favorites! Avec Amour, Team VIOLETTE_FR
Servizio clienti top prodotti innovativi che adoro
By Alessia C.
Response from VIOLETTE_FR· Oct 15, 2026
Thank you Alessia! We are glad to hear you were happy with our products and service! Thank you so much for sharing these kind words. Avec Amour, Team VIOLETTE_FR
