Valvoline Instant Oil ChangeReviews of vioc.com

An employee at 8611 W New Harmony Trail, Tomball, TX 77375, United States location decided to steal my $180 pair of sunglasses. He was the only one in my car during the State inspection. Will never use this company again!! Will spread the word what kind of people they hire.

They Cracked my oil filter housing treated me like I was bothering them when they finally showed at my house 3 hours late they said they could see it leaking from the housing later that day they said it could have been cracked lots of ways and they would not be taking care of the problem they caused. Please never use this place or products Chris Galloway

Valvaline off of 40 highway is always extremely slow. I sat in line two for 17 mins. They got done with the car ahead of me and then a guy asked me to bk out and while places w the car next to me because they pulled in before me. They appeared over staff but still can’t manage to get you in and out at a decent time. Most of the workers are just standing around. I backed out and left. I found a jiffy lube in lees summit where I got in and out

3464 Midway Dr. San Diego, CA 92110 (619) 226-4111 I had been to another location (mission gorge, san diego) and they did my oil change just fine. They struggled with the drain cap coming off and it sounded like they were literally tearing up the underside of my car. I had been getting oil changes before at Midas and they never said anything about the cap going bad and needing to replace it. At first I thought they were just being kind, because they claimed "we replaced it for free." Knowing what I know now about the scam I experienced at another location, I question if they didnt do damage or played the "we'll help you now so you'll trust us when we con you later game." However, whatever it was, it does not take away the scam they 100% pulled on me TWICE. AND BOY DID THAT JERK AT THE MIDWAY LOCATION GO ALL IN TO THE SCAM. The scam? Telling me my coolant was low and they could top it off for $5. Then they used a generic solid bottle with no brand logos to "refill" my fluid. Because it was a dark solid blue bottle (kind of like a gas can size) you CANT SEE if anything is really pouring out. And these kids make sure they're watching you to see if you're watching them. Bottom line is they are not topping off fluids and you weren't low in the first place. So, here's how I know they're scamming folks to get "upsales:" I was driving for Uber when I took the car in. That means only 3 weeks till the next oil change. Took it in and wouldnt you know "you are low on coolant." They must have forgot I was just "topped off" three weeks ago... Well, that's funny, I was literally just here and I have no leaks in my driveway to already be low again. I started asking all kinds of questions. Kid was getting nervous! So I said would my under shield (that protects my belts, etc) stop it from leaking onto my driveway? Y'all... you won't believe this kid had the guts to say "that panel is sort of absorbant so it's possible." When I wasn't buying that, he later comes to me (after disappearing momentarily) and tries to drive the LIE in to seal the deal by saying "yeah there's a good leak already it's leaking all over the floor down there." He proceeds to take a photo and show me on his phone the "leak" under my car... of course they don't have me get out of the car and witness this leak for myself. While I stayed quiet, it's evident he could see I was not buying what I was being sold. He then proceeds to make a big deal about making sure I see he puts notes in my record explaning this imaginary leak to either cover his own bottom or convince others at VIO Change to continue the scam (or both). This jerk even tells me "I recommend you take the car in to have the leak looked at." And you know what? I did JUST THAT just to catch them at their lie. I paid the dealership almost $200 and not one person at dealership mentioned any leak. Which they would... you know why I know they would? Because the amount of coolant on that pit floor was so much it means my car would have drained coolant within an hour (two max!)! It was SO MUCH. THEY LITERALLY POURED COOLANT ON FLOOR AND TOLD ME IT WAS A LEAK TO CON ME OUT OF $ AND GET AN UPSALE! The whole time they made these claims, the gague on my vehicle for temp never fluctuated by a fraction for weeks before, diring, after, or to this day! This happened either late June or early July and to this day not one drip of fluid under my car in driveway. Now I can never go to a VIO Change again. Valvoline could literally write me a check for the $10 plus tax they conned me out of and it still would not make up for the time I was without my car missing work (the dealership had my car almost a week and I make $250 to $450 a day!) while it was at the dealership or the $185 I spent to have my car looked at, to never be told of a leak, nor fix my trust with their service stations. I am beyond livid with this company. I will never buy Valvoline ANYTHING again.

Watch what fluids they put in your vehicle as they used manual transmission fluid in my differential vs 75-90W gear oil per factory specs. I filed a complaint with the BBB and disputed the charge with my credit card company. I'm also putting in negative reviews on every site I can find. Stick with the dealer! Update, they are refusing to make this right so I will be boycotting VOC and will spread the word to avoid these losers!

Did not change the oil. When my husband took the black oil back to them 3 days later they refused to do anything. Said they changed it. Well oil doesn't turn black after 3 days.

Charlestown Road location, New Albany Indiana. 8:20am Saturday morning. The business opened at 8 AM. I had called on Friday to inquire. When I drove up, there were no other customers in line. I waited five minutes, but no employee came out to greet me. I asked some workers if they were Valvoline employees, and they said no, but pointed to a man sitting in a car, smoking a cigarette. ‘He is’ they said. He had been sitting in that car smoking the entire time I had been waiting for a Valvoline employee to help me. Apparently, his smoke was more important after 20 some minutes of ‘work’ than taking care of a customer on this Saturday morning. As we say in my family, this first time at Valvoline was also my last! I drove off.

Valvoline rips you off. Then they refuse to own up to you or give you a refund. They took full advantage of me a single unemployed mom. When I first went there my car got stuck in the oil change ditch, theh called a tow truck that costed me $275 just to get my car tire out. Then they told me nothing was wrong with the car. When I took it to my regular auto body shop told me that my car needed an alignment! I had to pay $74!! Valvoline told me my car was ok! I will never go back to Valvoline again