VinovestReviews of vinovest.co

Response from Vinovest· Mar 6, 2025

Hi Shea, We appreciate you taking the time to share your feedback. We're sorry to hear your experience has not met your expectations. Transparency is a key part of our process. Our valuation process is based on market data from third-party sources to ensure fair and accurate pricing. Fees are calculated based on these valuations, but we never inflate prices to charge higher fees. Additionally, while fine wine and whiskey are long-term investments with a less liquid market compared to stocks, we do offer options for selling, and we’re continually working to improve liquidity. Thank you again.

Response from Vinovest· Jan 22, 2025

Hello Daniel, Thank you for sharing your feedback. We understand your frustration and regret that your experience has not met your expectations so far. Our team is actively working on a solution for your situation. Selling wine on the secondary market can take time as we aim to secure offers that reflect fair market value. While this process can sometimes feel lengthy, it is designed to maximize potential returns for our clients. Regarding shipping, we apologize for any confusion. Vinovest can facilitate shipping where possible, though this can vary depending on regulations and logistics between the UK and EU. Our support team remains committed to assisting you in resolving this matter. Your patience and understanding are greatly appreciated, and we are dedicated to finding a resolution that works for you.

Response from Vinovest· Jan 21, 2025

Hello Vicky, Thank you for sharing your experience. We are truly sorry to hear about any difficulties you and your mother may have encountered while liquidating your portfolios. We understand how frustrating this situation must be for both of you. The process of selling fine wine investments can take time, especially in a challenging market where buyer demand fluctuates. We deeply regret that your expectations have not been met and are committed to finding a solution. We genuinely want to assist you and thoroughly investigate your concerns, but we’re unable to locate or verify your account with the details provided in this review. To fully address the issues you’ve mentioned, we kindly ask that you reach out to us directly to our support team via email or phone, Thank you for your patience, and we will do everything we can to resolve this matter to your satisfaction.

Response from Vinovest· Jan 14, 2025

Hello Dennis, Thank you for taking the time to share your feedback about your experience. We strive for each customer to have a full understanding of how wine and whiskey investing works and timeline for potential returns to be realized. Both wine and whiskey are long term investments and do not produce immediate returns. It takes years for both whiskey and wine to mature and to reach their peak market value. It’s not uncommon to see nonlinear growth of the value of wine after they are originally released. We do apologize if this was not communicated thoroughly with you when you began your investment with Vinovest. Thank you again for your feedback. Please reach out to our support team if there are any questions we can answer for you or if we can assist you in any way.

Response from Vinovest· Jan 14, 2025

Hello Kostas, Thank you for taking the time to share your feedback on your experience with the Vinovest platform. I am so sorry to hear it was not a fully positive experience. This is not the experience we want our clients to have. Our goal is full transparency with all investors surrounding each aspect of their wine investment, including monthly fees, shipping costs and the process to sell wines. Our platform allows for customers to list their wines at any time if they choose, this does not guarantee immediate sales. Wine takes years to mature and reach its peak market potential. We do apologize if this was not communicated thoroughly with you when you began your investment with Vinovest in 2021. Each wine is listed on markets outside of the Vinovest platform. This however does not mean we are able to control the bids a customer may receive. All wines are stored in state of the art bonded facilities. The monthly storage fees are vital to ensure the wines are continually stored in optimal conditions preserving their value until they are ready to be sold. We are continually working to improve the shipping process for interested customers and to lower the costs when possible. Our support team will follow up with you via email with an update and to answer any questions you may have. Thank you again for your feedback.

Response from Vinovest· Jan 14, 2025

Hi Alexandra, Thank you for your additional feedback. I am so sorry to hear your experience with Vinovest was not what you had anticipated. We apologize if there was any misunderstanding on the monthly storage fees for your wines and that there would be an additional cost to have your wines removed from their bonded warehouse and shipped to you. We have confirmed your account has been fully closed as all wines have been delivered to you and the last remaining funds also returned. Thank you again for taking the time to share your feedback.

Response from Vinovest· Jan 21, 2025

Hello Gregory, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay in processing the transaction to return your available funds. We understand your concern, especially in today’s age of quick international transfers. However, delays can occasionally occur when dealing with international banking systems due to processing times, compliance checks, or other factors beyond our direct control. After a thorough review we have confirmed all available funds have now been successfully returned to your linked account. Your trust is incredibly important to us, and we regret that this experience may have shaken your confidence. We’re committed to ensuring smoother processes in the future and are actively working to improve our handling of such matters.

Response from Vinovest· Jan 14, 2025

Hello Patricia, Thank you for taking the time to share your feedback. We do apologize if your experience was not as expected and there was any misunderstanding about the shipping process and the timeline and estimated costs. Your wines are very real and we are not a scam. Each investor has the option to download their ownership certificate for each case of wine in their portfolio through their account online. This certificate will show the storage location of the wines along with other important details. We are continually working to optimize the shipping process and hopefully reduce the costs and shorten the estimated shipping time for all of our investors. Our support team will follow in an email with you again to provide the estimated quote for the shipping cost if you are still interested in taking delivery of your wines and to share your ownership certificate for your reference. They can also answer any questions you may have. Thank you again for the feedback.