Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
191 reviews
VinfolioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Vinfolio (vinfolio.com) has 191 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 14 reviews with 2 stars · Clear filters
Lovely well meaning staff. The systems/processes seem to fail Vinfolio at most turns. The backlog to put delivered stock on the system or to move or sell stock is not fit for purpose. I do not have confidence in my wine stored numbers.
By customer
Extremely slow availability in wines ordered. Still waiting on bottles ordered over a year ago
By customer
Very unresponsive in trying to get wine I paid for shipped to me in the small window available.
By customer
I totally get it- it’s COVID and things are tough- customer service has fallen off at Vinfolio. I never know what is happening with my wine or if it has been received or not. I placed my order several days before Dec 28 and then got the acknowledgment on Dec 28. Everyone at Vinfolio is super super nice and I know you are all trying really hard. I’m sure you are swamped.
By customer
Phone app for iPhone poor. Better on iPad
By customer
Quite disappointed specifically with Vincellar. With the high cellar fee, I expected better service and technology integrated to it.
By customer
