They don't respond to emails
They don't respond to emails. They turned off the API, and now the service is completely unavailable. They haven't refunded my money.
By Max M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vinfax is a service that offers affordable vehicle history reports. These reports can help potential car buyers make informed decisions by providing details about a vehicle's history. This information can be valuable in assessing whether a used car has any issues, such as accidents, title problems, or other concerns that may affect its condition or value.
Vinfax.com (vinfax.com) has 17 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
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Sales 5.0Showing 6 reviews with 1 star · Clear filters
They don't respond to emails. They turned off the API, and now the service is completely unavailable. They haven't refunded my money.
By Max M.
I had a potential buyer for a motorcycle that insisted I buy a "Vinfax Pro Report". I had a report from the Victorian Sate Government agency that handles such matters, which the potential buyer seemed not to trust. The Vinfax site has a section labelled "sample reports". Every vehicle for selection returned the same sample report, with the contents masked. It wasn't clear what this company is actually selling in terms of their reports. I discontinued the conversation after repeated insistence that I buy this "report".
By Loosey E.
This is a scam site,they pretend to be a motivated buyer and try to pressure you to give your credit card details.avoid like the plague!
By Steve D.
This website is a scam dont deal with them , the company is called "Pioneer Papers" and it is located in india , google it
By Oussema F.
Response from Vinfax.com· Oct 8, 2025
We are not based in India. We are located in the US and have been in business for over five years now. I’m not sure if you’re messaging the correct website.
Scam, they take your CC details
By Joel G.
Response from Vinfax.com· Oct 8, 2025
We don’t collect any personal information. We only handle secure payments through PayPal and Stripe. Customers don’t have the option to save their payment information. The only information we have on file is the email address when you sign up with us. We don’t store any names or phone numbers.
Made the mistake of using this service. I wanted Carfax report and got the Auotcheck report. Be careful when selecting which report you wish to buy. While they initially tried to help me, they wouldn't do anything until I removed my claim. This of course does not leave me any recourse if they don't follow-up. Simple call to block the charge on my end, but this could have been easily avoided. Also reporting to PayPal as they way they handled this was less than ideal. Highly recommend using a verified or sponsored service rather than Vinfax. Will cross-post this review.
By James