Do not use this company customer…
Do not use this company customer service is so poor and you cannot get your money back
By Sharon C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
66 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Understated luxury from California. Shop cashmere, knitwear, leather & shoes for women and men. Free shipping on all orders and returns.
Vince (vince.com) has 66 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
66 approved reviews, newest moderated first
Do not use this company customer service is so poor and you cannot get your money back
By Sharon C.
International customer (UK); Dreadful customer care- prefer you to discuss any issues with e-global (who deal with their international deliveries) however they have no contact details ... Costly returns -either choose DHL which will cost you £27 or other method but will incur costs also. Nice clothes and fairly decent delivery time but I am now unlikely to order from their website as the customer care is so unsatisfactory and a hassle-Harvey Nichols have a good selection of Vince clothing as do net a porter
By Lilly L.