Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
255 reviews
villohome.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 47 reviews with 1 star · Clear filters
I never got my product
By Elizabeth S.
Response from villohome.com· Nov 11, 2025
Hello, We are checking on this and will let you know the update by end of the day. Update : It was out of stock - it will be shipped by end of the day.
It's been over a week and 2 of my three samples have still not been received. The separate Flooret sample was delivered 3 days after the order was placed. Customer service told me "it's already been shipped" - tracking has not moved for days.
By anke H.
Response from villohome.com· Nov 11, 2025
Yes our vendor did'nt ship due to some issues - it was refunded right?
Customer service is bad
By Brandon S.
Response from villohome.com· Nov 11, 2025
Hello Brandon, All the mail was reverted - we were waiting from vendor's side to revert - refund was done post confirmation. Please get back to us if there is anything else.
Product was ordered more than 20 days ago. No shipment, no response to emails or phone calls.
By Levon F.
Response from villohome.com· Oct 28, 2025
It's coming from overseas that's why it took time.
Low quality overpriced product that didn’t work for us. Initiated return and was informed that there was a 25% restocking fee and I would be responsible for initial and return shipping - which was also unreasonably expensive.
By Y.Tanguy
Response from villohome.com· Sep 30, 2025
Hello Yan, Yes we had a conversation over email regarding this - this particular vendor "WeenieWarmers" on our website does not offer returns since 2012 - they only offers "Exchange or Store credit" - if possible could you please connect with us and confirm so we can close this request. We were ongoing on this conversation over email - I don't know why you posted negative review here. Not an issue - If possible please select and confirm.
Did not receive the order
By customer
Response from villohome.com· Sep 29, 2025
Hello, Tracking Number: 9200190365420800127074 on USPS shows it's delivered on 15the Sept at BELVEDERE TIBURON, CA 94920 September 15, 2025, 6:21 pm. Can you please recheck and let us know?
The sample took a very long time to arrive and when it did it was very small and broken!
By MB
Response from villohome.com· Sep 24, 2025
Hi Michelle, Could you please send us images of the broken sample? We need to share them with our vendor for verification. According to our website, the sample size is 4"x4", but since it's broken, we should inform the vendor accordingly.
The worst sheets I have ever owned! They have to be retucked every single day after use. The elastic is very poor & for the fabric being bamboo it reminded me of the satin sheets people use to have that would not stay in place on their bed. Also, they wrinkle badly. Unfortunately I just found out the return date has passed, was not informed earlier what that date was, now I have paid for a set of sheets I will never use again. I will not order from this company again.
By Nancy P.
Response from villohome.com· Sep 24, 2025
Hello, You should have get back to us immediately - and yes regarding return date there are some rules but if the product is not productive you should have told us. and what was the return date mentioned?
