Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
255 reviews
villohome.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 18 reviews with 4 stars · Clear filters
They have good prices and shipped quality product.
By Eric J.
Response from villohome.com· May 12, 2025
Thanks for your review! We're happy you found our prices great and our product quality good. Appreciate your business!
The sample I received arrived after a longer delay than I would have expected. However, it’s in good condition and the material is just what I was hoping for. The limestone looks to be very nice quality. Customer service has been Okay…It seemed there was a bunch of confusion.
By Lori H.
Response from villohome.com· Apr 14, 2025
Hello Lori, It was a sample order of a tile which is by default 4*4 or 6*6 in size. What made you share 1* review for this sample? Could you please let us know so we can look into this?
Had what I needed. Shipping time was longer than expected.
By Tj. G.
Response from villohome.com· Apr 14, 2025
Appreciate your input! We'll look into streamlining our shipping process.
A beautiful dresser. But of course it required dedicated and (in my case) professional assembly which took two hours. Pretty much as expected. The all-wood construction is great but some of the drawers do stick as a result, hence the four stars. I have sent off for wood-on-wood lubricant which will hopefully remedy that difficulty. But a wonderful looking piece of furniture nonetheless.
By Peter
Response from villohome.com· Mar 6, 2025
Appreciate your feedback! Sorry about the assembly challenge and drawer issue. Hope you enjoy your new dresser!
I ordered san pedro plants Jan 7/8, 2025. I have no email of order saying anything. I have no email confirming order, date items being shipped....NOTHING. I then see it's a home shopping place, I thought it was a nursery. I'm thinking I'm being frauded, I had to check if it was a legit site. I'm lost. EDIT 01/24/2025: Villohome reached out to me to resolve the issue with my purchase and corrected it. I was given a refund and explanation of what went wrong with the transaction. Though I give the company credit for correcting the situation, it was the advertisement flaws that occurred that someone should have been mindful of. Advertising incorrect pricing and using old images of the product is really no excuse. But overall, I satisfied with the correction, they are a legit website, they do sell live plants. Raising my experience above a one star.
By Lucid Body L.
Response from villohome.com· Jan 21, 2025
Dear Melissa, Re: Order #10282. We refunded your order on January 20th due to a pricing discrepancy. To avoid potential restocking or return fees, we awaited confirmation from our vendor. Please be assured that we are a legitimate online flooring shop with years of operation. Your full refund has been processed, and we invite you to explore our other products. Hello Melissa, Thank you for sharing your honest feedback about your experience with Villohome. We apologize again for the mistakes made with your purchase, including the incorrect pricing and outdated product images. We appreciate your acknowledgment of our efforts to correct the situation and provide a refund.
I haven’t received my samples! How can you ask for reviews when you haven’t fulfilled your part contract. Update - samples received. Not sure where the problem was. Team was a little slow to respond to my request for updates (I emailed twice asking for an update). Situation rectified.
By Anonymous
Response from villohome.com· Nov 9, 2024
Hi, sorry about the samples were not delivered to you. We will investigate this issue and get back to you ASAP. Villohome Team
After three e-mail a phone call cause I was told you guys can’t ship to p o boxes you need a street address which was in my address I think if someone took a few seconds this could have been avoided. Thank you
By Dennis G.
Response from villohome.com· Nov 5, 2024
Hello Dennis, Firstly, I sincerely apologise for the inconvenience this has caused you. I completely take your feedback positively and accept that a little more attention towards the address issue by our team may have avoided this inconvenience. I have passed your feedback to our sales & customer service team so that they can discuss it with the staff. Thank you. Regards, Villohome Customer Service Team
Loved my products that I ordered. A little confusing when they were shipping from different locations. But overall very happy.
By Natalie T.
Response from villohome.com· Oct 23, 2024
Hello Natalie, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
