VIDA SelectReviews of vidaselect.com

I felt ripped off by VIDA Select. They offered me a "discounted" 3-month trial membership for $3,000. The profiles they wrote for me were good, as was the photo collage they created for the various dating websites they recommended that I join. That was the end of the good stuff, though. My matchmaker was supposed to spend 40 hours per month on my account. I don't think that happened. In 3 months, she found less than a handful of "matches." I felt that the messages the VIDA team wrote were either sarcastic, snarky and/or trite. There were glitches all along the way: trouble getting registered for the websites, not doing things she said she would do and me being "banned" from one site because they said by reading my profile that I'm obviously married (which I am not). I suggest that you stay away from VIDA Select.

Although my initial experience with VIDA was less than desirable, I want to share how impressed I’ve been with how the company handled it. When I voiced my concerns, Rosalia reached out to me immediately. She explained that my original matchmaker was new in her role and that there were very limited suitable matches available at that time. Most importantly, she took full ownership of the situation and went above and beyond to make things right. Rosalia’s professionalism, compassion, and genuine commitment completely restored my trust in VIDA. She exemplifies what excellent customer service should look like. I now feel confident recommending VIDA to anyone seeking a professional matchmaking company with a truly customer-focused culture. ……….. I signed up for Vida Matchmaking 2 weeks ago. While my matchmaker didn’t make any recommendations to enhance my profile—which I was fine with—my first match was quite surprising and disappointing. He was 23 years older than me, even though I clearly indicated a preferred age range of seven years above or below my age. He also follows a religious belief system very different from mine, which made me question whether my preferences were fully considered. I reached out to my matchmaker to share these concerns, and although she promised to call me back, I haven’t heard back yet. This lack of follow-up has been frustrating, as I expected a more personalized and attentive experience. I’m currently considering canceling the service, but I may give it one more chance given some of the positive reviews I’ve read. I’m still hopeful that Vida can provide a more thoughtful and tailored approach moving forward.

VIDA was able to create a flexible work plan with me. We agreed on the objectives and the amount of work. They build me a great profile and assisted in monitoring my accounts. They produced the 3 really great dates for me. My account rep, Francesca, was particularly easy to work with. I was skeptical of On Line dating, but now I am seeing a wonderful woman.

Francesca is awesome, and she gets me and the discussions we've had were very informative and helped my dating journey

Francesca was great at onboarding me to the platform. She patiently asked me a bunch of questions about my partner and made me comfortable. Overall, the service at VIDA was great.

-one star as net experience was troubling, at times felt unethical, poor communication between customer and "writing team". But let's start w/ the positive first: - profile development - 5 stars - well written and I thought really captured the range of my personality -pix selection - very helpful to have their g-lines, but esp to have access to their editing services and gen feedback about pix -dating app - 5 stars for having the Vida team set-up my profile for each app. Lovely process, they helped me craft my answers to the many questions and then posted them. > -managing dating apps - zero stars - and after all of the above it went down hill pretty quickly. I'm very introverted and a "later dater", so having Vida screen for possible candidates and send soft ball questions to get the ball rolling sounded like a dream...and it was for about 2 days and then the "writing team" started making up info about me. My acct manager tried to assure me that the misinformation wouldn't matter as the potential date wouldn't care. I'm old school about a few things and the true and correct info about yourself is the basis of any relationship, so this felt like lying to me. I didn't appreciate the brush off by the account manager and was way out of my comfort zone when the bad info was repeated at least one more time to the same person...and new misinformation was created. Unfortunately, all of this could have been avoided by just asking me what my answer was to things like what city did you grow up in? The writing team decided to punt and say I grew up on the west side of my state, when in reality I grew up in a big city on the east side of the state(try explaining that on a coffee date). Why did I move to my current location? The writing team decided it was to be near family, unfortunately all my family lives at least 500 miles from my current location - this info was repeated twice to one possible candidate. The correct answer is I moved for work and friends in the area. Within the first wk I asked the Vida team to stop working w/ my account as I was very uncomfortable w/ the lack of communication w/ me and the delay in the writing team correcting the misinformation. For the money, correction to these issues should have been a no brainer. You may be comfortable w/ these kinds of miscommunications, I'm not, when I meet someone new at a party, church, etc I'm listening deeply to who they are, what is important to them and will circle back to the info they have given about themselves. I'm not going to continue a relationship w/ someone who has given me bad info about the city they were raised in, why they have moved to my town, etc. > -in tiny print in the Vida contract it lists the opportunity for mediation if you have an issue w/ their services. I've requested mediation at least twice and have gotten no where. >Oct 2025 Update - I was contacted by the Client Manager very soon after this review posted. I appreciated the quick response and her commitment to remedy what was a difficult situation for me. She offered a very reasonable solution to the situation, to which I am most appreciative.

Francesca at VIDA was absolutely fantastic. She understood who I was and what I was looking for and supported me through every step of the process with great results. I've received many more and much better quality matches as a result. Francesca is very astute, empathetic, responsive, and collaborative. Great partnership and I'm very grateful.

After having an issue go unaddressed via email, I was frustrated with the customer service. I posted a review, and Rosalia called me almost immediately. She was wonderful, resolved my concern. I really appreciate the personal service!!