Video Caption CorporationReviews of vicaps.com

They were pretty quick to get us a draft audio descriptions to review, and equally quick to incorporate our requested changes.

You did a great job. There were 9 things that we changed - to get the exact meaning. Thanks, Eve

The customer service was excellent- turn around time was amazing. Unfortunately the sub titles were rejected by our Chinese partners as to simple and without any real nuance. Though we believe this was our own fault because we asked for “simple” Chinese and that is what we got. So though I would highly recommend this company to anyone for their excellent service be extremely careful what you ask for. Also the Chinese think that white letters in a black box is “unlucky” who knew. In the end we had to redo all of the subtitles and could not use the work provided. Again not because of a lack of excellent service - rather our own lack of understanding in the Chinese market and language. That is the reason for 4 stars instead of 5.

Everybody I dealt with a Video Caption Corporation was incredibly responsive. The main thing that would have made our experience more exceptional would have been having the availability of a combined English and Spanish transcript at the beginning. It would have been much more efficient for us to edit both together and on the same page than having to work back and forth between two separate files. Having a program that we could edit on either a Mac or PC would have been helpful, as well. Otherwise, VCC's turnaround time was very fast and the experience was very positive overall.

Great service!

The team I worked with was very kind and helpful, however getting started seemed a little roadblocked (maybe because of the holidays).

Video Caption Corporation always have superb customer service and the turnaround time for captions and subtitles is excellent.