ViaTalkReviews of viatalk.com

Here is a new member of the club of companies that were praised for having outstanding customer service, yet adopted the dry ticket system to save money, affecting consumers due to a lack of response. I'm an advocate for the ticket system as a resource to streamline technical support incidents, but this must be done with business ethics in mind. Now this new member is CallVia, formerly known as ViaTalk, with which I've been doing business for more than 15 years! How this company went from efficient to a completely distant and dry customer service is hard to understand. I'm having serious issues with money being taken from my bank account. At the same time, my service status is current, but service is suspended because I took steps to protect my money and prevent them from withdrawing more money from my account. I filled so many tickets last week, wasting a precious amount of time, and they still haven't responded. I was able to resolve incidents over the phone in the past by talking with very friendly and knowledgeable staff members. I've been in the IT industry for 30+ years as a senior developer and university lecturer, so I have seen the industry evolve, with a few companies taking the wrong path by neglecting customer service operations. So, ViaTalk, now doing business as CallVia, is an example of how easy it is for a company to go from efficient to poor, hiding its business ethics and responsibilities behind a ticket system that could be brilliant if customers are treated with respect. Good luck, CallVia, in your new venture of doing business like this!

20‑Year Customer – Still Being Billed After Porting and Two Months Without Service I was a Viatalk customer for almost 20 years, but the company has completely collapsed in reliability and ethics. Timeline: Service stopped working over six months ago – no inbound or outbound calls. For months I tried to port my number to another provider, but Viatalk refused to release it and never supplied the required CSR (Customer Service Record). After filing an FCC complaint (#8131354), they finally allowed the port — more than six months after service interruption. My number has now been successfully ported and is no longer serviced by Viatalk, yet they continue to bill my credit card automatically each month ($6.45 so far for two months). I submitted cancellation and refund requests through their support system — no response at all. After waiting a week, I contacted my bank (Fidelity) to reverse the charge and block ViaTalk from further withdrawals. This is not an isolated glitch. It looks like a pattern of charging customers for numbers they no longer service, betting that small recurring amounts go unnoticed. I have updated my FCC complaint and will continue documenting this case until the FCC resumes normal operations. For anyone still using Viatalk: watch your billing statements closely. Their legacy reputation from the 2000s no longer matches reality. Long‑term customer, now permanently gone.