With a satellite at 22,300 miles up
With a satellite at 22,300 miles up, there is little you can do to provide adequate service.
By Steve G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 307 reviews with 1 star · Clear filters
With a satellite at 22,300 miles up, there is little you can do to provide adequate service.
By Steve G.
Viasat is awful! The internet is unstable, the speeds fluctuate and almost never reach advertised speeds, the modem needs to be updated but they won't update without a new 2-yr contract even if I pay for the modem up front, they won't fix problems claiming it's just "traffic on the network." I truly look forward to switching providers, if anything else becomes available.
By Andrea B.
Poor service
By Greta G.
I do NOT get the speeds promised , esp for the high price I am paying.
By Vickie V.
Well I was quoted 115.00 and my bill has gone up after the first 2 months. I'm not even happy about the 115.00. That is way more than I have ever paid for just internet. I think It would be cheaper to just use my cell phone as a hotspot.
By Becky S.
My phone buffers all the time when I’m at home and connected to Viasat so I have to use my data. My home computer is very slow and it is strictly Wi-Fi so I may have to wait 30 minutes to an hour to get connected so I can conduct my business. It’s very frustrating. I’ve been thinking about changing.
By Pamela
My service is spotty and frequently goes out. When a car passes my house, the TV pixelates and freezes the picture. When I complain, I'm told that I need more data. I'm paying over $100.00 for awful service
By Lydia
It’s ok it’s not as fast but it’s ok
By Shawanna