Buffering Moved up to higher plan to…
Buffering Moved up to higher plan to work for better streaming . Sometimes just doesn't work.Not getting what we pay for.
By Randy Z.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 73 reviews with 2 stars · Clear filters
Buffering Moved up to higher plan to work for better streaming . Sometimes just doesn't work.Not getting what we pay for.
By Randy Z.
Data is only 60 GB and service is slow and sometimes undependable.
By Mary
Slow speed in my rural area. Bad weather causes internet interruption…even just rain. Those are the times you want to be inside and using the internet. Ongoing…not a specific instance.
By Doris
Can't even stream a movie because0f not enough signal.
By Dan
The speed is super slow, and there are unannounced outages almost every month ... usually around midnight (Pacific time.) But, I live in a remote area, with a GREAT view of five snowcapped mountains, and hence, Viasat is all I can get, so it's almost worth the aggravation.
By Not so happy C.
My internet goes in and out constantly. Every time I call we go through same process. They say. Nothing is wrong. If I keep calling they say it’s my router. Have replaced 6 times. Still same problem. I’ve given up on getting help from you. Very disappointed
By Sharri
We need a service call and can’t get one for over 2 weeks. It’s absolutely ridiculous and totally unacceptable. We’ll be looking for another internet provider.
By Ali
I have coverage 50 percent of the time. Many times I have had to go elsewhere. Quite frustrating! I am paying full price and getting half the service.
By Patrica