We didn't have a service appointment
We didn't have a service appointment, we upgraded our plan online. It was easy and quick.
By Richard
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
We didn't have a service appointment, we upgraded our plan online. It was easy and quick.
By Richard
The young man that assisted me was very courteous, and was very helpful. In no time he had my issue worked out.
By Sandra
The install went me very well, the gentleman that put the equipment in our house was very professional and knowledgeable.
By Gary
I can't say it was great. Signal isn't good for me to use on my phone and I didn't have this problem with prior company
By Sharla
Installer was on time, fast and very knowledgeable FANTASTIC tech guy, Bobby
By Mona
The people are very friendly and extremely knowledgeable. If every situation with all companies was as professionally done as these were, it would be a pleasure.
By Jim
Technician was very helpful
By Michael
{erson was courteous and helpful.
By Mrs. F.