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By WILEY A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
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By WILEY A.
The technicians were awesome! They were respectful, professional and excellent customer service! Both of them make a great team work!
By Kassandra H.
The tech was very friendly and on time in to me what was wrong and fixed it for me
By Shirley
Courteous agent, genuinely trying to help. Service excellent. Courteous and knowledgeable. This is the best service I have had with Viasat. Years ago, different service name, changed again twice. I no longer feel like a transfer.
By Diana F.
The technician was prompt, friendly, respectful, and informative. Did a good job on the install, and answered my questions.
By Dorothy
Our antenna got out of whack in a big storm, I called, you sent the tech, it was fixed in less than an hour. Great customer service, great job!
By Susanne R.
Brandon, the ViaSat Service Technician, was very knowledgeable and answered all my questions. I suggest you take good care of him. He represented ViaSat extremely well.
By Tom
On time did a day early
By Thom